Category Archives: News

Sealing 2018 with utmost love and gratitude

The year 2018 has been a great year for eZee, filled with exciting new launches and amazing statistics and many interactive events. But now, we have rolled into 2019 and before starting a prolific year, let us draw a picture on everything that we’ve achieved in 2018.

Our endeavors of 2018

Let’s steal the hard work, happiness, and contentment from 2018 and keep somewhere in between the days of 2019 so that the prosperity of last year gets imprinted on this year

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

eZee is now 13 years young

This December, we had our 13th birthday and that makes us nostalgic about how a two men attic has now become a bandwagon of more than 200 teammates. For many, 13 is just a two-digit number, but for us, it has been a journey of building something big, beautiful and exciting. Over the years, it has been the voyage of imparting profound legacy and long-lasting integrity.  

Coming to such an eventful milestone, we’re very rejoiced to acknowledge the stretch and strength of our partner network. Today, we have more than 200 partners across the world and collectively we have reached to more than 13000 hospitality professionals worldwide.

eZee's 13th Anniversary

To keep all of this so glorious and grand, we now have more than 200 teammates working behind the veil. It is due to the joint efforts of the entire pack, that we were able to launch two new groundbreaking software and phenomenal product updates last year.

All of this delights us of course, but what is even more exhilarating is our users’ belief in us. Their undying faith has made us extend all our limits and played a big part in making us one of the best.

In the entire course of knowing and understanding the treads and trends of the hospitality industry, today we could not have been more dignified to develop a lineage of 10+ powerful hospitality software.

We are proud to home software that extensively assist the hospitality industry at every length and foot. In the meantime, we also extended our expertise to 100s of hospitality professionals with help of interactive events and expos.

Putting 2018 into a nutshell, we would not be mistaken if we say that we have had a terrific year. We’ve been on a journey that only went uphill.

This not only gave us a wider recognition, but also a clearer vision.

On the closing note, we would like to be thankful to your persistent presence by our side.

In the coming year, we aspire to achieve bigger and become better. For which, we would love to have your hand behind our back.

To know more about such exciting events at eZee Technosys,

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

A sneak peek into the eZee Premier League

Do you know what is the most loved sport in Asia? It is CRICKET.

It is the game that was originated in Europe, personified by Britishers and worshipped by the Asians and when it comes to eZeeites, the passion remains unaltered. Which is why, every year, this time, we organize eZee Premier League, popularly known as EPL.

It is an internal cricket tournament held every December, bringing together all of the enthusiastic eZeeites to play and make merry.

The eZee Premier League 2018-19

This year, it was no different. We had our first EPL match on 8th December. It was the day when all the gentlemen roared on the field and the ladies were on bleachers, cheering their favorite teams. There were total 8 teams that competed among themselves.

The batsmen battled, the bowlers armed against them and everybody put in their tooth and nail to win the game.

In the end, Master Batters won the game of grit and the game of hearts.

But this was not the end, because the women still had to show their speed and skills. The women’s match took place on 14th of December, the day when the gentlemen took the benches and women howled on the ground. The entire air was filled with fierce feminism. There were 2 teams of women that rivaled for the trophy.

In the end, the ‘Queen of boundaries’ claimed the victory. The entire air was soiled with shien and sportsmanship and the eZee boys could not hold themselves back and chipped in for the second fiery fun match.

But you see, all is well when the end’s well. The champions got their trophy and counters got their part in the game. Later, everyone indulged in eZee’s anniversary celebration with all the fun and glee.

To know more about such exciting events at eZee Technosys,

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

Coming soon: A CHATBOT at your service

“Alexa. Call my hair-dresser”
“Hey Google, Set the timer of 30 minutes”

Well, we’re sure these you must be aware of what we’re talking about here.

These days technology has been a part of everyone’s everyday lives. And we’ve become accustomed with this technology to such an extent, that we cannot imagine a day without it. The modern technology is pertinently advancing and comforting our lifestyle, business methods, and our routine interactions.

One such outcome of avant-garde technology is – CHATBOT. Better explained as, a chat robot that simulates the conversation with the humans. Keeping pace with the advancing technology and the need of such technology in the hospitality industry, we’re about to include this masterpiece in our zenith dominion of products.

Coming soon: CHATBOTS at your service

Certainly, hospitality is the industry that relies highly on customer engagement. Delivering an exceptional guest experience is what the entire hospitality works for. So to lend you a hand in achieving this aim, we’re introducing chatbots in our booking engine and hotel PMS mobile app.

1. Booking engine chatbot

Generally, your website visitors have queries about the size and type of the room you offer, or the charges on additional pax, about the services you provide, about the deals and promotions you’re running and a lot more. Now, presently they might be dropping you an email or calling you at your hotel to get their queries resolved.

And that’s because they want instant replies to their questions. They want to make fast and right decisions about their hotel booking. On the other hand, while your staff is already occupied with important tasks, it becomes very arduous for them to respond to these questions on time (and of course, with required patience).

In such scenarios and many more, a chatbot in eZee Reservation booking engine can be of a great help. A chatbot can give instant replies to the guest’s queries and complaints without any human intervention. Thus your front desk receives comparatively less number of phone calls, and they can focus more on imparting good experience.

Here are some more benefits of having a chatbot on your booking engine:

  • It is available 24*7. Hence your guests will get a timely response.
  • It saves your valuable time and money.
  • A chatbot can convince more guests to book direct.
  • It stays connected with the guests and thus enhances your guest engagement.
  • It can upsell your hotel’s other amenities too.

Want a chatbot for your hotel?

2. Hotel PMS app chatbot

While soothing your guest engagement, the chatbot in our hotel management app will lighten the burden of managing all your hotel operations, just by a simple voice command. Right from check-in to room allocation to arrival lists to all the tasks which make your hotel management simpler; the chatbot in the hotel PMS app will work as a savior in disguise.

Moreover,

We’re no longer teaching our people to communicate with the system. We’re teaching our system to communicate with the people.

This is just a glance of the forthcoming intelligent technology to aid you with the best ways to manage your hotel and get more bookings. So, stay tuned to be in the know of the industry’s game-changer.

Follow us to keep pace with the new things we’re bringing in:

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

Migrating to HTTPS: The what? The why? The when?

Surat, Sept 25:

Technology is consistently advancing at a really fast pace. From our login details of any account to our credit card credentials, all the details are collected and processed on the web.

On these lines, the PCI-DSS council mandated that all payment processors and anyone who conducts their business online should move to HTTPS. Now currently, you might be experiencing a wave of migrations from HTTP to HTTPS and a lot of jumble for the TLS updates. But ever wondered, what exactly is the benefit of these updates? And why are they required?

Migrating to HTTPS and TLS1.2 for PCI-DSS compliance

Let us explain you the in and out of this migration.

To start with, what is PCI-DSS?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies which process, store or transmit credit card information maintain a secure environment.

PCI-DSS standards are applicable to all organizations or merchants, regardless of size or number of transactions, that accept, transmit or store any cardholder data. If any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply.

PCI-DSS and hotels

The hospitality industry is highly vulnerable to the cyber attacks mainly because of a large number of transactions.

The hoteliers use to keep card data in several different places: reservation system, third-party partners, the front desk, emails, and card authorization forms – the POS software and PMS (Property Management Systems) software. So, there are simply too many places where card data is vulnerable to theft and intrusions are possible.

Once a hacker has hacked a software application, they can remain logged into the system for days, months or even years, without being discovered. When they are in the system it is not just credit card information that is at risk but also personal information of your guests; such as names, addresses, ID numbers, and passports. All this data is not stolen by hackers only to be used for a purchase, but also to be sold.

In the hospitality industry where very few vendors are PCI certified, there appears ambiguity over being PCI compliant and PCI certified. It is significant for hoteliers to check whether the vendor is certified by a PCI council appointed QSA and not just PCI compliant.

Now, what will happen if the hotels don’t follow the PCI-DSS convention?

If you aren’t upgrading as per the latest convention, following things will HAPPEN:

  1. All your guest’s data is at risk.
  2. Your system or software will be not PCI-DSS compliant.
  3. Your data remains vulnerable to data-breach.
  4. If the data breach happens, your ability to process credit cards will get terminated.
  5. You might have to incur a huge amount of fine.

In a nutshell, being PCI compliant is the only way to avoid unwanted security breaches against your company and customers.

On the same lines, it is very essential for the hoteliers to carry out all the actions required to be a PCI-DSS compliant. Thereby, deliver a secure experience to your customers and make them feel confident about transacting with you. Eventually, security is just another important part of providing a stellar customer experience.

eZee always sets the best leg forward by encompassing solution to each and every problem of the hotel industry under its umbrella. On the same lines, we never compromise when it comes to security. With the prime focus on data safety, we’ve kept on raising security measures from time to time.

That’s why we’re upgrading ourselves as per the latest PCI-DSS certification and working day and night to deliver the most secure solutions in the industry. And worry not, as you’re not alone in this!

Tale and talk of the tackle on technology at Hackathon 3.0

Surat, Sept 5:

Evidently, all companies work hard on putting out their best of the best products for their clients but how exactly do you imagine the ideas in action?

The process goes in the following way-

  1. The management would come up with an idea.
  2. Then would discuss that with the board members or team members.
  3. The Chief Technology Officer would then go back to his cave and start researching.
  4. After coming up with the resources, he would discuss the plan with his entire development team.
  5. The teammates would pour in their ideas and they would all wear themselves out, taking all the weight on their shoulders, working behind the grand project.
  6. And when the product or the update is ready, the sales and marketing team would get busy in promoting it.

Well, that’s usual shebang and everybody does that!!!!

But don’t you think this is all boring? Do you have any other idea to bring out the best of your caliber?
Well, we didn’t just come up with the idea, but we dared to implement that idea… and guess what, the outcome is a BIG BLOCKBUSTER!

Because, in the end, we didn’t only have one big idea but we had SEVEN big ideas for catering the best solutions to our clientele and channel partner network – ideas that help them in the betterment of their business.

Hackathon 3.0 - The Real Headhunter

It all started with the idea of Hackathon 3.0 and the fact that at eZee, we have a single motto that promotes the thought of always learning, always growing. Which is why we have an internal (but exciting) competitions running every now and then, but it wasn’t until Hackathon 3.0 that it finally set the eZee brains on fire and gave out groundbreaking ideas.

Hackathon 3.0 was all about coming up with fresh and innovative perceptions that the hotel industry urgently needs to adopt and considering the fact that eZee has not one but more than 200 CEOs at their headquarters in Surat, finding the loophole and filling it up was the task of the entire eZee team. Hence was introduced the grand competition – Hackathon 3.0: The Real Headhunter.
There were seven teams with seven different innovative ideas. The teams were given around three months to fully develop their concepts followed by the grand finale on 2nd September where all the product and update ideas were put in the limelight.

The seven statements there were worked on, goes in the following sequence-

  1. Common OTA connection layer
  2. Common payment gateway layer
  3. Chat bot for eZee support team
  4. “Update centre” for the Channel Manager
  5. Content Management System for Hotel Websites
  6. Centralized Guest Profile for Chain Properties
  7. API integration of eZee POS systems with Online Food Ordering Portals

The competition was thoroughly judged by the two founders of the company, Vipul Kapoor and Hitesh Patel.
Among all the ideas, the idea of having a common interface for OTAs was considered the best idea and was given the title of the winner of the Hackathon 3.0.

With 1Ninja – the common OTA connection layer, now setting up an interface with any OTA will become even easier and faster.

The idea of “Update center for the Channel Manager” and “Common payment gateway layer” were first and second runners-up respectively. Moreover, the idea of integrating with various leading food ordering portal is already live whereas, the rest of the other ideas are a work in progress.

Whether it takes coming up with such innovative ways every now and then or remaining true to all the traditional ways of the industry, We have always kept our promise and stood forth to cater to our clients. By organizing such big events to encourage these amazing initiatives going on at our headquarters, we affirm our single-minded aim to provide the best for the hospitality industry.

To know more about such exciting events at eZee Technosys,
Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

eZee’s booking engine gets integrated with Triptease

Surat, Sept 19:

Sure, OTAs bring home a lot of bookings but they also entail hefty commision rates on their back. Which is why the hoteliers are not left with much of their collection at the end of the day. Thus, nowadays, they are more keen in receiving a bigger number of non-commissioned direct bookings as for receiving such bookings, they do not have to pay any commision.

The current situation of the hotel industry demands a hotel booking engine that actively works on bringing the greater number of hotel bookings. For that, a hotel booking engine should have more than just regular tools. And to that, eZee Reservation, the most preferred hotel booking engine software in the industry is already intuitive enough to drag the looker till the booking page and confirm his bookings in the first shot. But, in order to make it even more effective, eZee has now integrated with Triptease.

eZee Reservation gets integrated with Triptease

Triptease is a company that develops smart tools to amplify the number of direct bookings at hotels. They solely believe that uncommissioned direct bookings are the best type of bookings a hotel can have and that no number of such bookings can ever be enough for a hotel. For eZee, carrying such a notion and working behind it makes Triptease the best company for such an alliance. Due to this alliance, eZee clients will be able to access all the powerful tools made by Triptease in order to augment the number of direct bookings.

eZee have always believed to be agile in order to provide the best solutions to the hotel industry and for that, they would willingly go to the length and breadth of all the possibilities they would catch along the way. Such an integration with Triptease is just an example of the steps they are willing to take for the betterment of the hotel industry.

Contact us to know more about the integration.

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

Humbled and heart-warmed at Goa Food and Hospitality Expo 2018

eZee have once again put forth their wide expertise for the welfare of the hotel industry at one of the largest hospitality trade exhibition, Goa food and hospitality expo. This year the grand exhibition event marked its 6th annual edition and being a noteworthy member of the hospitality industry, eZee belligerently took part at this event and in turn received a much pleasing response from the visitors worldwide.

eZee at Goa Food & Hospitality Expo 2018
At this mega event, eZee were able to connect with many hoteliers and restaurateurs and had one-to-one interaction on the advancement of the hospitality industry. They also discussed how eZee’s technology has been playing a key role in enriching all the big and small practices of the hospitality industry. The Along with eZee, many other hospitality experts presented their craftsmanship at this three-day event in Goa.

eZee have always been active in participating in such mega events. Stay connected to us for more details on such high spirited initiatives by eZee.

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

Welcoming delights of monsoon with Annual Picnic and AGM – 2018

It is often said that “all work and no play, makes Jack a dull boy”. But we ain’t Jack, we are eZee and we take fun seriously so, we always manage to have our sweet time to loosen up every once in a while to boost our mastery and efficiency. This can be considered as a secret of our work ethos. This time we went to Pluz Resort for our two-day picnic where we also had our Annual General Meeting.

Work hard to enjoy the leisure;
Play harder at leisure to shine through at your work later

The breeze of a pleasant eZeeness flew through the window panes of all those three buses in which the entire eZee clan had departed on 23rd June from Surat HQ with the playful reciprocation of the thoughts among one another. This breeze of zesty time-out broke the office paradigms and brought all the eZee employees into an everlasting friendly spirit which made this picnic a much celebrated time.

eZee Annual Picnic and AGM - 2018

We had archived our Annual General Meeting along with the picnic this time, which added a new glint to the trip. It was overwhelming to have our prime partner, Mr. Imtiyaz Adamjee, the owner and founder of Hifin Technosys, Kenya. He accompanied us as the chief guest of the meeting.

He celebrated eZee’s prosperity along with us and was equally nostalgic about his journey with the company. His words somehow filled us with a great excitement and we dashed forward gleefully to the rest of the day.

Later to the AGM, we had an intriguing pool party along with rain dance where we had set our spirits waving to the played tracks but, the party had just started then and the clan danced their feet out in the DJ night later to that. This party was then extended to Shaam-e-Ghazal where the poets amongst us poured their hearts out. That day was indeed exhilarating!

On the next day, we started fresh with Yoga and later played exciting games, followed by a photo session. Then we happily ended our trip with the certificate distribution to Workaholics and team members with regular attendance and an amazing lunch gathering.

During all this time while we were busy having fun, the support team kept up the integrity of the promise of round the clock running support to the clients and the partners by working on their respective shifts.
Joy, togetherness, rejuvenation, and thrill – the trip had everything that was anticipated and the memory of the fun times during the picnic will always be celebrated.

For sneak peek into our chuffed events and news:

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

Coming up: Critique by eZee, a reputation management system for your hotel

Surat, June 16: It’s not an unknown fact that,

A golden reputation is more valuable than money.

According to a survey, more than one-third of consumers will not book a hotel room without reading the review first.

Considering these statistics, it’s clear that hospitality industry is highly affected by the reputation online.
From taking reviews on a register (when reviews had a little to almost no significance) to reviews being a decisive maker during purchase, the importance of reviews has revolutionized and grown exponentially in the past decade. Hence it becomes an essential segment to look out.

eZee's Reputation Management System

But we understand that in the thick of operations to handle, you might miss this most important facet of your hotel or it might be getting a tad bit difficult to handle all the reviews coming from different mediums effectively.

By the way, even 53% of TripAdvisor users say they won’t book a hotel if it has zero reviews.

Strained by this, many of the hoteliers either spend a significant amount for managing reputation (which might not be that budget-friendly to some of you) or opt for managing reviews on their own, which can be a tough nut to crack.

Acknowledging this arising need of the industry, we’re coming soon with Critique – an online Reputation Management System to lend a hand in bracing your online presence. A full-fledged, cost-effective system that will cut down your efforts in managing your reviews online.

This is how you will be benefitted by the reputation management system:

  • You’ll be able to collect, track and monitor all reviews received from TripAdvisor, Google, and other OTAs from a single place.
  • You get to keep a track of reviews received from multiple sites and respond to all reviews effortlessly from a single interface.
  • You get the precise assessment of which services are being favored by the guests and which are not. Eventually, you can work hard to serve them better.
  • Through the system, you can carry out sentiment analysis which helps you understand your guests’ attitude while they review you, giving you the crux of the review.
  • Your reviews on TripAdvisor will increase through the TripAdvisor Review Express program since we’re the premium connectivity partner of TripAdvisor.

Basically, Critique – the online reputation management system will keep you updated on the real picture of your hotel in the market, give an idea on your guests’ actual needs, and eventually help you serve your guests better.

Protecting your company’s reputation is an ongoing business process.

Well, this is not the end. It’s just a sneak peek of what we are going to bring in the light. So, grab your chance to expand your online presence and simultaneously expand your business.

Check out Critique, the reputation management system for your hotel to collect and manage your reviews online.

Explore now

(An exciting early bird offer is awaiting you.)

IRD regulations for Nepal coming soon in eZee NextGen

Surat, May 25:We have developed regional compliances for hotels in Panama, UAE, Oman, Iceland and many more countries. In the same lines, we’ve been working on compliance with Inland Revenue Department (IRD) Portal of Nepal. IRD is responsible for the administration of taxes such as value added tax, income tax, and excise duty. They work to promote a fair collection of taxes from businesses and citizens in Nepal.

Considering the hospitality sector in Nepal, when any hotel receives payments, voids transaction or takes a reservation, the revenue generated is to be updated to Nepal government.
On that account, the hotel software that they use must be able to do it automatically whenever a transaction takes place.
eZee’s on-premise solutions, hotel PMS eZee FrontDesk and restaurant POS eZee BurrP! are in the process of upgradation in a way that helps hoteliers in sending the required details to the IRD portal.
IRD regulation - Nepal, coming soon in eZee NextGen
With our regional presence in Nepal through our channel partner, Hitech, we are considering the most fundamental to most complex requisites to help the industry in IRD compliance.

We have already redesigned the tax invoice, item wise reports, and audit logs especially to meet the requirements of the IRD regulations.

Complying with the IRD regulations has few benefits mentioned below:

  • We’ll be getting certification from IRD, which means that our solutions are approved by the Nepal government.
  • Data security is optimized. So, chances of any data leaks are eliminated.
  • Security concerns related to the restaurant, hotel or chain of hotels are also taken care of.
  • Our solutions are integrated with IRD portal which enables quick data sharing.

Additionally, the IRD regulation requires all the hotels to keep their data servers in Nepal, even if the hotel is having its branches out of the country. This way, hotels in Nepal under IRD regulations will definitely prosper and won’t have to do all the stuff manually by using eZee NextGen solutions.

When any hotelier or restaurateur uses eZee software, they just need the credentials to log-in and this way in a single click, the daily revenue details are sent to the IRD via our on-premise PMS and restaurant POS system itself. So, costs incurred on sending the reports via a representative is eliminated.

We’re always on our toes to meet the changing requirements of the hospitality industry. IRD is one such compliance that we need to adhere by, for our users in Nepal.

Get in touch with our 24×7 live support to know more about IRD certification.
Interested in implementing eZee solutions for your property?
Reach out to our sales team to take it ahead.

On-premise PMS eZee FrontDesk On-premise restaurant POS eZee BurrP!

eZee begins a technology awareness campaign through events

Surat, April 26: Tapping the potential markets, eZee Technosys is organizing events pan-India and in Indian sub-continent. The aim is to become one of the choicest hospitality solutions provider in the industry. Supported in 50+ languages, eZee’s hospitality solutions are used by 10,000+ happy clients in more than 160 countries.

In the same lines, we present to you recent events held in Nepal and Goa. Here are the highlights:

Events in Nepal and Goa: Hitech-eZee and Airpay-eZee

Event: eZee – Hitech, Nepal

To empower hospitality industry with technology in Nepal, eZee and Hitech Solutions Services Pvt Ltd jointly organized 2 events consecutively on 7th April at Buddha Maya Hotel, Lumbini and on 9th April at Hotel Barahi, Pokhara.
The event explained the role of eZee’s software technology in the hospitality industry and how it can increase the productivity of hotels and overall revenue.

Director of Hitech and eZee Partner – Sanjay Singhania launched eZee’s hospitality solutions for the Nepal hoteliers. He presented how eZee solutions can benefit the industry and what type of hotel operations can be automated using the solutions.

Attending the event eZee’s CEO Aeijaz Sodawala expressed delight over high turnout of hoteliers and a positive response for adopting eZee’s technology for their hotel automation processes.

More than 150 hoteliers took the benefit of these power-packed sessions. The events culminated with casual interaction, exchange of thoughts between hoteliers, eZee and Hitech.

Event: eZee – Airpay, Goa

In collaboration with Airpay, a famous payment gateway company, eZee organized the event on March 21. The hoteliers had a good time learning how technology can help in their business growth.

Regional Manager – eZee Goa, Niral Ramani put forth a presentation on the topic: How technology can help hoteliers increase business.

Airpay’s AGM Niket Mishra expressed substantial points on how digital payments boost the hoteliers’ businesses.

eZee’s CEO Aeijaz Sodawala interacted with the hoteliers and encouraged them to share their experiences.

The Fortune Hotel Group’s Managing Director – Joseph Britto took the stage for a panel discussion and explained the use of PMS, booking engine, channel manager and benefits of it in a hotelier’s life. He put forth some mind-boggling examples and convincing answers for embracing technology.

On the other hand, Co-Founder and COO of ROADHOUSE HOSTELS Rajesh Borah praised eZee’s solution and services. Watch the testimonial here:

The event was highly engaging as many active hoteliers shared their valuable experiences.

In short, we came to know our users’ perspectives which were majorly positive. In total 50 hoteliers attended the event and benefited from a power-packed interaction. Finally, with a dinner and cocktail, the chapter of eZee-Airpay event was graciously wrapped up.

We thank hoteliers for their active participation and making both the events in Nepal and Goa a huge success. More events are planned across the globe to build a strong rapport and develop goodwill among hoteliers.

Remain in contact with us to be updated on such events.

eZee Optimus establishes itself as a promised POS for global market

Surat, April 21: Our 100th client – Thai Palace Restaurant, is raking the benefits of the ‘live’ POS eZee Optimus. Cherishing 100+ global restaurateurs using eZee’s renowned cloud POS, we welcome a lot more restaurateurs who wish to adopt the POS and bloom their business.

Streamlining food and beverage businesses worldwide the cloud-based POS eZee Optimus is another feather in the cap under eZee’s cloud software portfolio. Users can access the software from an internet-enabled device on any location. Keeping the data security aspect in mind, eZee Optimus is secured with HTTPS protocol.
100th enrollment of eZee Optimus
Most of the restaurateurs believe that advance technologies hold the key to addressing many of their current challenges.
Speaking to our 100th enrollment – Thai Palace Restaurant’s Manager Mr Dunstan Joseph said, “eZee Optimus is helping in streamlining restaurant daily orders, takeaways, and is helping in quick serving and has considerably increased the influx of visitors. Also, the accurate billing has helped in maintaining the credibility of our F&B. Kudos to support. I recommend all to use eZee’s POS!”

The cloud systems have become the hot trend in the space, as it allows all sizes of eateries to make use of advanced POS services. Thus, avoiding the mundane task of maintaining a back-end server at every location. Using the POS at the most critical times – in the business rush hour, be it a commuter coffee shop or the frantic luncheonette that has to get everyone in and out during a short lunch hour or an eatery serving a casual but fast dinner – the system performs in just the right way for every situation.

The system offers POS mobility that enables switching between various order types, easy billing process, quicker services, analytics, and reports to strategize business results. Moreover, the system makes it easier for the restaurateurs who have a chain of restaurants to handle.

Even the restaurateur can allow his employees to work in shifts and manage the F&B business easily. And, due to the powerful features it offers, eZee Optimus has gained importance among the restaurateurs for automating their day-to-day operations.

By moving to eZee’s online POS system, restaurateurs can take full-fledged advantage of all the features, saving money by a centralized administration and still remain innovative when new features or trends emerge.

And, now with the online restaurant POS system, eZee aims to expand their technical prowess in the industry with fresh innovations on the table.

eZee integrates with popular regional OTAs

Surat, April 14: In an attempt to provide more mileage to our users spread across myriad countries, eZee – one of the few total hospitality solutions providers have initiated integrations with popular online travel agents.

The OTAs are PegiPegi (Indonesia), Edreams Odigeo (Spain) and DOTW. Hotel Bonanza, Buzzotel, and Goomo of India respectively. Travlu (Canada), Rurubu and Jalan of Japan have been added to the list of 100+ connected OTAs of eZee.
New OTA integrations with eZee Centrix
Pegipegi is based in Indonesia, targeting the local travelers providing them hotels in popular cities. The OTA associates with hotels as a business partner too and provides other necessary information related to travel to guests.

Edreams Odigeo is a famous Spanish travel company. To the travelers, it provides with hotel rentals, flight bookings, and other facilities.

Famous in Japan, Jalan travel website provides myriad hotel accommodations at various popular destination across the country. Having hotel in Japan? List your hotel on this OTA.

Popularly known as Rurubu, the Japanese OTA facilitates tourists and locals in the country giving them comfortable staying facilities at prominent cities across Japan.

Travlu is a Canadian online agent that assists in finding the best hospitality services across 85,000 destinations worldwide. It provides the best deals for the travelers, comfortable stay, and traveling assistance. If your hotel is in Canada, list it on Travlu OTA.

An online travel portal Goomo, India, is a great platform to connect your hotel. Offering affordable flight tickets, hotels, holiday packages, and more, your guest can enjoy a perfect vacation at your site.

Aimed at propounding competitive price of hotels to the guest, Hotel Bonanza charges low commission from hotels. This OTA is currently functioning across India, and you can list your hotel to get more profit on bookings.

Buzzotel is Bangalore, India, based organization that helps hotels across the world with bookings. It provides hoteliers with business insights that allow them to set right pricing for the right rooms at the right time. Hoteliers in India can plan to enroll with this OTA for a hike in bookings.

With all the above integrations of OTAs with eZee’s solution, you can choose to capitalize on these OTAs for higher revenue.

For more bookings at your hotel do a brilliant hotel distribution with our channel manager:
eZee integrates with popular regional OTAs

The much awaited eZee NextGen 7.0 is coming soon!

As promised eZee NextGen 7.0 is coming soon at your desk with eye-catching enhancements post a major facelift. You’ll find a completely revamped look and feel of the user interface, giving you the best of both worlds. In this version, our developers have been accommodative of the fact that technical soundness of product is maintained along with the addition of cool accent and flexibility of use.

eZee NextGen products comprise of eZee FrontDesk on-premise hotel management software and eZee BurrP! restaurant POS software. Notably, after going through vigorous brainstorming sessions and planning, we’re coming up with what’s said to be a brand new and remodeled side of our on-premise software. Dedicated efforts, months of planning, and testing were put into it to ensure that that the system is flawless and ready to take on the market.

To enlist some of eZee NextGen 7.0 features:

  • Menu Panel
  • To keep up with widescreen monitors, the Menu Panel will be moved from being at the top navigation bar to the sidebar, letting you use the full width of the screen with ease of accessibility for menu options on the side.

  • Trending Design
  • By implementing the recent designing trends, we have tried to change the look and feel of the software – like enhancing color effects, softening of edges so that it is pleasing to the eyes and comfortable to use.

What’s new in eZee FrontDesk 7.0?

  • 30% Improvement in Performance
  • Necessary optimization has improved the system’s performance by a whooping 30%. The major part we worked on is operational views in the system as well room operation screen.

  • Universal Search
  • You’ll now be able to search for data stored on different pages for varied operation using the universal search feature from the main screen itself. Search for anything from wherever you are, and there; you’ll get it!

What’s new in eZee BurrP! 7.0?

  • Full screen UI
  • Included in eZee NextGen 7.0 on popular demand, you’ll get to use eZee BurrP! in full-screen mode to let you enjoy the features to its fullest.

  • Flexible accessibility
  • You’ll be able to flexibly access the system, making it easy for you to handle your restaurant operations in a simplified manner.

Having a wide customer base of more than 5000 clients, eZee NextGen has been accepted and acclaimed largely ever since their inception. Said to be eZee’s pioneer product, eZee FrontDesk has come a long way with constant innovations, enhancements, and third-party integrations.

All in all, we have worked to bring User Interface (UI) towards a memorable User Experience (UX).

Don Norman, the inventor of the term “User Experience” Former Vice-President of the Advanced Technology group at Apple, formally defined UX as,

Users experience encompasses all aspects of end user’s interaction with the company, its services, and its products.

To know more about eZee NextGen 7.0, get in touch with our sales team.

For sneak peek into our events and news:

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

VAT in UAE and Gulf: eZee hospitality solutions are VAT ready

With an objective to move towards the vision of reducing the dependency on oil and other hydrocarbons as a source of revenue, the United Arab Emirates (UAE) and other Gulf countries implemented Value Added Tax (VAT) from 1st of January 2018. Implementing VAT in UAE and Gulf countries will have major economic reform, as they have minimal tax systems and no tax on income.

United Arab Emirates (UAE) and Saudi Arabia which had tax-free lifestyle, now have imposed 5% VAT on goods and services. The VAT in UAE will be applied to items like food, water, clothes, electronics, electricity bill, gasoline, phones as well as hotel reservations; with possibilities of exemptions and zero rating for some supplies and incentives for companies operating in certain sectors or free zones. For the VAT in UAE, “VAT is expected to yield Dhs 12 billion in the first year of its implementation and up to Dhs 20 billion during the second year,” Sultan Al Mansouri, minister of economy, told The National earlier this year.

VAT in UAE: eZee hospitality solutions are VAT ready

As the government gets ready with VAT, hospitality industry needs to gear up to comply the softwares with the new tax regime. With the implementation of VAT in UAE and other Gulf countries, we’ve equipped our solutions to comply with the new tax. Hoteliers and restaurateurs in UAE now can levy VAT on the services they provide to their guests.

What is Value Added Tax (VAT)?

VAT abbreviated as Value added tax, is an indirect tax levied on the consumption of goods and services. Businesses and the registrants enrolled under the VAT law need to remit the tax to the government while supplying goods and services.

VAT applies more or less to all goods and services that are bought and sold for use or consumption. Thus, goods which are sold for export or services which are sold to customers abroad are normally not subjected to the VAT.

VAT in UAE and Gulf and the current taxation scenario

VAT is a multi-stage tax which is levied at each step of production of goods and services which involves sale/purchase. For VAT in UAE, the tax levied in a supply chain at each stage and is collected by businesses on behalf of the government and will be incurred and paid by the end consumer. VAT in UAE and Gulf will be applied to taxable goods and services at the rate of 5%. However, basic consumer goods, health care, and education, etc are exempted from taxation.

Here is the tariff range for businesses who can register for VAT in UAE:

Annual Turnover What you can do?
Businesses with annual turnover > AED 375,00 Will have to register for VAT
Businesses with annual turnover over > AED 187,000 and bellow < 375,000 Have an option to register for VAT

Moreover, businesses that provide health and education services can reclaim VAT value from government.
Whereas, failure by businesses to comply with and keep the required records and other information as per the new law will incur a fine.

Sectors under Zero-rated

VAT will be charged at 0% in respect of the following main categories of supplier:

  • Exports of goods and services to outside the GCC.
  • International transportation, and related supplies.
  • Supplies of certain sea, air and land means of transportation.
  • Certain investment-grade precious metals.
  • Newly constructed residential properties.
  • Supply of certain education and healthcare services.

Sectors under certain exemptions

The following categories will be exempted from VAT:

  • The supply of some financial services.
  • Residential properties.
  • Bare land.
  • Local passenger transport.

Impact of VAT on Hospitality Industry

Hospitality and tourism are two of the most promising sectors of the UAE economy, contributing a significant amount to the country’s GDP. To examine the effect of hospitality and tourism industry, it is important to consider several aspects.

UAE is one of the countries in the GCC, ahead of the curve in terms of hospitality investment.
Ordinarily, the development of the sector has always been a priority for the UAE government as it accounts for 51% of overall hotel rooms, and therefore, any negative impact from VAT is a legitimate concern.

The sector has two types of customers, business-to-business (B2B) and business-to-consumer (B2C). It is expected that most of the B2B customers fall into the category of ‘VAT registered business’ and thus the VAT should not have any expensed cost. For the B2C customers, there may be a minor impact as this will only mean that their offering is 5% more expensive.

Currently, hotels already have a 10% Service charge and a 10% Municipality fee to their room rates. Serviced apartments also have a room tax of Dh15 per day for four-star hotels, while Dh20 per day is added to five-star properties.

The industry is ever evolving, with lots of advancements happening every single day, and that, hoteliers will bring in new value streams for the clients to ensure that the tax impact doesn’t become a distraction.

Role of Technology: providing VAT compliant softwares

The hospitality industry is a dynamic environment experiencing constant evolution. Over the years, the industry has witnessed several changes at an unprecedented pace. Applying the latest technology to provide the best services to the new VAT regime in the hospitality sector imposed.

The scope of VAT in UAE is not limited only to tax calculations, it is also expected to change the way millions do business in UAE. From a compliance perspective, businesses that work with automated softwares will need to update their systems with the new VAT laws. If a hotel doesn’t have correct and proven VAT system in place, it may not be able to meet all statutory requirements resulting in incorrect tax calculations.

As a business owner or manager in the hospitality sector, you need to implement a hotel software that gets customized according to changing trends and laws. This will make room for you to focus on running your business and providing better services and compliance with the VAT policies. Also, if you’re an F&B business owner, consider a tool that will assist you to navigate your way through VAT laws.

With the changing tax laws in different regions, eZee solutions are always ready to comply with.
For VAT in UAE and Gulf, our softwares are VAT ready to help hotelier and restaurateur to generate VAT-compliant invoices and reports, it implements tax structure as per VAT requirements and also calculates VAT payables.

To sum up, VAT in UAE and Gulf countries is not just an accounting change, but an overall business change as it affects every business function from marketing to finance. Companies within the hospitality segment should keep in mind flexibility and adaptability combined with a vision of customer needs, and make informed business decisions ahead. Keeping pace with coming changes, our hotel PMS software and restaurant POS system are VAT-ready, ensuring that our users stay updated with the changing tax laws in every region.

Check out our VAT-ready hotel software:

VAT-ready software

Note: All the information given on this page is subject to the notifications passed by GCC.

Here’s our 2017 wrapped up

How to sum up 2017?

2017 has been an exciting year for us with new technologies and innovations, incredible events, festival celebrations and much more. From 6000 to 10,000 active users till date, from product innovations to winning awards, it was an incredible year.

By the way, thank you for being a part of it.
As the year has ended, now is a great opportunity to look back at everything we did in 2017, as we prepare for even bigger accomplishments in 2018.

Here are the highlights from 2017, get ready with your popcorns!

This is our 2017 wrapped up!

What a thrilling year 2017 was!
We can’t believe we managed to achieve so much in just one year. And the best part is that we had so much fun doing it. As we begin in a new year, we’ve resolved to continue innovations and improved technologies for you. To benefit
you, we have a huge roadmap full of exciting features, digitized solutions and more surprises in store.

2018, here we come!

For sneak peek into our events and news:

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

Celebrations to Witness: Our 12th Anniversary and EPL

We’re delighted to announce our 12th anniversary this month – ‘A celebration of innovation and excellence’.

Set up in 2005 as a small firm looking to cater hotels and restaurants through on-premise solutions, we’ve come a long way now. This marks as a significant milestone for us, owing to more than 10000 happy clients in our kitty in more than 160 countries across the world. Not just that, but these 12 years have witnessed us setting up regional offices in Malaysia, Goa, Madhya Pradesh and Indonesia; as well as establish a well-strung distributor network worldwide.

This occasion was celebrated along with the two-day event of eZee Premier League (EPL 2017-18) – a sporty escape from the routine life.

EPL and  12th Anniversary

The EPL was scheduled on 16th and 23rd of December. On the chilly winter mornings, the players were all set to fire up the ground with their athletic energy. Teams were decided, matches were scheduled, and the audience were all ready to cheer up the players.

The event started with the National Anthem followed by the men’s qualifying matches on 16th December. Winning teams Smashing Sunrisers, Dashing Daredevils, Roaring Lions and Gracious Kings on 16th performed their best and were selected for the semi-final and final matches on 23rd December.

On the account of eZee’s anniversary, the celebration commenced by cake cutting, snacks and photo sessions. The first match on 23rd was the women’s match between The Batgirls and The Superwomen followed by men’s semi-final and final matches. The Batgirls won the match, proving their mettle in the gentleman’s game.

1st semi-final was played between Dashing Daredevils and Smashing Sunrisers; whereas the 2nd one was played between Roaring Lions and Gracious Kings. The audience was captivated with the final match between The Smashing Sunrisers and The Roaring Lions, thus making The Smashing Sunrisers winners of EPL 2017-18.

The secret to our success: The spirit of working together.

The event turned out to be a success with team members getting rejuvenated with cricket, carrom and chess along with bonding with other departments. Over the years, there have been countless of celebrations, events, festivities; and each have been memorable.

We thank all our clients, partners and team members who’ve been an integral part of this journey. With your constant support, we now look foward to a continued trajectory of success.

For sneak peek into our events and news:

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

GST handling made easier by integration with JioGST software

Since the introduction of Goods and Service Tax (GST) in India from July 2017, then there has been a prevailing confusion regarding GST filing. Businesses as well as hoteliers and restaurateurs are facing a lot of issues in filing GST. To ease out the hurdles faced while calculating or filing the tax returns, there comes a very high need for some process automation which simplifies the filing of the monthly returns.

While our solutions are already GST compliant, we further worked to eliminate GST filing hassles for you whether you own a hotel or restaurant, and integrated our PMS and POS software with GST Suvidha Provider JioGST respectively. As a universal technology provider to hoteliers and restaurateurs, we perceived the challenge you faced in handling GST. Thus, with an practical web platform for tax paying hoteliers like you, we’ve effectively bridged you with the government GST portal.

Even though government has released clear guidelines as to how to manage GST and file returns, tax filing on stipulated deadlines is proving to be arduous job. Nevertheless, in order to comply with the new taxation structure, taxpayers too will need to get equipped with modern tools and tactics to be in line with the nationwide reforms. Manually filing GST returns takes more time, inviting hassles of inaccuracy and increased costs of consultation. Which is why you need to turn to technology for easy filing of GST, which is also cost-effective in the long run comparatively.

Interface with JioGST Software

We came up with GST ready PMS for hotels and POS software for restaurants as a provision to generate data required to file GST. Additionally, while using solutions integrated with JioGST, users can submit GSTR data directly to GST software.

Many of our users have been filing monthly returns with eZee PMS and and are finding it easier with the system to do so. Their expenses on tax expert has been considerably reduced nor do they have to face any errors of manual GST submission. Our PMS has simplified return filing every month.

As for the benefits of using these solutions integrated with a GSP, you’ll be able to calculate accurate GST. Guest check out speeds up as the need to calculate multiple taxes is no more in existence, with just one tax for you to configure in our PMS. You can get invaluable insights from the analytical reports of input tax credit and your own historical GST data.

All in all, you can provide your guests a precise breakdown of applied GST. Thus, clarity in transaction leads to increased customer faith, deriving a clear idea on the tax they are paying. Moreover, JioGST GSP is nominally priced with additional free of cost JioFi device and unlimited 4G data connection. Thus, you also need not make any hefty investment to utilize JioGST with eZee solutions.

Recently, we conducted a complete webinar on understanding GST and filing returns. Meanwhile, properties in India using our solutions have already successfully migrated to GST ready software versions. Hence, using our solutions you can go forward and run a GST ready business leading to stronger economy.

Check out our GST-compliant solutions and the webinar we did:

GST-ready on-premise PMSGST-ready online PMSGST-ready restaurant POS

More than 10000 happy clients now a part of our caravan

Carrying and progressing with exponential and steadfast growth year-on-year since last 12 years, we’ve now achieved a milestone of enrolling more than 10,000 clients in our bandwagon.

People are the strength of any entity and it so happened that many joined us and we wrote the story of great success.

Starting off and constantly aiming to empower the hospitality industry with cutting-edge technology, we started with developing and offering our flagship product eZee FrontDesk; an on-premise hotel PMS software.

More than 10000 clients join our bandwagon

Being one of the very few to offer a complete package of hotel and restaurant management solutions, we’ve always carried a client-first approach. Providing on-premise and cloud-based PMS and POS systems along with online booking engine and channel manager; we’ve walked abreast with changing technology over the years.

In the first half of 2016, we had successfully crossed the mark of having more than 6000 clients. Down the line, our aggressive marketing strategy has yielded outstanding results with the current focus on developing partnerships at a global level. We’ve our efforts prioritized on lead nurturing and customer engagement with meaningful emails, educational webinars, videos and above all; our 24×7 live support, free unlimited product training and product implementation, which has been the cause of more than 10000 happy clients in more than 160 countries.

Adding to our goal, we also launched eZee Ultimate – a transactional model consisting of a total package of online hospitality solutions. Created with an intention to equip small and mid-sized hoteliers with avant-garde technology and services, eZee Ultimate turned out to be a successful endeavor, thus being chosen by many in the industry worldwide.

Taking a step forward and proving our mettle to be a true technology company, we put forth eZee Absolute app – a hotel PMS mobile app a year ago for Android and iOS users; thus proffering the 4th generation PMS to the industry.

eZee's total hospitality solutions

Understanding and acknowledging the dynamic demands of the industry, we’ve also developed customizations for specific regions globally, thus making our solutions the most preferred of many. Backed by a strong and widespread network of more than 200 channel partners, we’ve managed to establish our presence in all the corners of the world.

Just recently, we also rolled out red carpet for online restaurant POS system eZee Optimus, answering the much needed requirement of restaurant industry.

Ranked 2nd in the list of Most Popular Hospitality Management Software by Capterra, constant innovations, diligent efforts and fresh mindsets have brought us to this niche position in this industry.

Thank you all for your constant support in helping us achieve this milestone. We now look forward to enable more and more hoteliers and restaurateurs with our technology and aim for an increasing number of happy clients and satisfied partners.

For sneak peek into our events and news:

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

AWS selects eZee as a Standard Technology Partner

Amazon Web Services (AWS) has chosen us as their Standard Technology Partner. This means that we have gained official recognition as an APN Partner through the ability to list our firm in the Partner Solution Finder, and we’ll be where businesses come and find the right APN partner or solution for their requirements. Building a wide scope in product stability, we’ll receive myriad of services from one of the biggest providers of cloud computing platforms, including safe storage services for our cloud-based hotel solutions.

The AWS Partner Network (APN) is the universal partner program for AWS, focused on helping APN Partners to build successful AWS-based businesses or solutions by providing business, technical, marketing, and go-to-market support. As an APN Partner, we’ll have new opportunities to create solutions while seeing a significant growth with the benefits provided by the APN Program. We’ll also be receiving business, technical, sales, and marketing resources from the APN to help enable us to grow our business and better support for the industry.

AWS selects eZee as a Standard Technology Partner

As per their protocol, APN Technology Partners provide software solutions that are either hosted on or integrated with, the AWS platform. Being a true tech company, we’ve been providing SaaS-based solutions to the hospitality industry. Always striving to offer innovative technology to the hospitality industry worldwide; we’re now in the list of one of the few companies to offer end-to-end and completely integrated cloud hospitality solutions. As an APN Technology Partner, we will gain access to a variety of tools, training, and support that will enable us to build our solutions on AWS more efficiently.

With this acclamation as APN’s Standard Technology Partner, we’ll receive a wider access to numerous technical training opportunities to support us in strengthening your AWS-based business, as well as other business, sales, and marketing enablement. Therefore, we look forward to more robust and stable hospitality solutions further.

Ensuring top-notch user experience and minimal security breaches through our solutions, we also recently raised our PCI DSS certification level to version 3.2. In addition, our HTTPS secured cloud-based PMS, booking engine and channel manager have been upgraded from time-to-time, all the while taking care of an hassle-free experience for our users while implementing our solutions for their businesses.

Try out our PCI DSS certified and secure solutions for your property and make your operations easy.

eZee Absolute online PMSeZee Reservation booking engineeZee Centrix channel manager

Surpassing the old traditions: Our 12th Annual General Meeting

In a continuous effort to be innovative, our Annual General Meet this time defined a different approach altogether. Instead of the conventional way with growth numbers and stats floating around, it was a fun filled full-day event on 14th October. The event kicked off with a photo session, setting just the right stage.

The strength of the team lies in an individual, and the strength of the individual is in the team.

Insights from past learnings, educational presentation about team building, humorous techno-skits depicting a normal work day, dance performances, stand-up comedy, recognizing the workaholics were some of the major highlights of AGM. The team performances portrayed a different yet refreshing facet of the eZeeites.

eZee AGM 2017

In the second half, eZee’s CEO, CTO and founders gave their respective speeches covering a wide range of topics like company policies, innovations, opportunities, balanced life and fun. Co-Founder, Vipul Kapoor spoke on the tremendous opportunities for eZee in global hospitality market and shared his future aspirations for the company; motivating one and all to bring out their extraordinary calibers.

“Looking forward to see the best of you on the field.” – Vipul Kapoor, Co-founder, eZee

Whereas, the Managing Director, Hitesh Patel gave various insights to perform outstandingly. Instilling new ideas and suggestions, an innovation program is open to everyone for presenting their inventive approach in all endeavors; which was then complemented by the Senior HR Manager, Samarth Ragiwar.

The CEO, Aeijaz Sodawala encouraged one and all to be honest with yourself and build a team spirit to tackle huge challenges, while focusing towards making work more enjoyable and having a balanced working environment. Whereas, the CTO, Harshdeep Khatri asked the team to focus on improving skills rather than working hard on the job.

“You make fortune only if you improve your skillsets.” – Harshdeep Khatri, CTO, eZee

Whereas a few other team members gave a presentation on the spirit of teamwork and motivation to reach acclaimed heights in any field. While one amongst us also spoke on how to control your desires, giving an insightful revelation on known, yet hidden facts. The workaholics with highest working hours and those with regular quarterly attendance were awarded with certificates, as they set up a benchmark to inspire other team members.

The entire event was filled with captivated audiences admiring presentations, innovation fundas from top management and performances under humourous anchoring from the duo – Karan and Amandeep. The event concluded with an awesome solo dance performance on a Punjabi song, awe-inspiring memories and wishes for Diwali and New Year.

For sneak peek into our events and news:

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn