Category Archives: New Announcement

eZee’s booking engine gets integrated with Triptease

Surat, Sept 19:

Sure, OTAs bring home a lot of bookings but they also entail hefty commision rates on their back. Which is why the hoteliers are not left with much of their collection at the end of the day. Thus, nowadays, they are more keen in receiving a bigger number of non-commissioned direct bookings as for receiving such bookings, they do not have to pay any commision.

The current situation of the hotel industry demands a hotel booking engine that actively works on bringing the greater number of hotel bookings. For that, a hotel booking engine should have more than just regular tools. And to that, eZee Reservation, the most preferred hotel booking engine software in the industry is already intuitive enough to drag the looker till the booking page and confirm his bookings in the first shot. But, in order to make it even more effective, eZee has now integrated with Triptease.

eZee Reservation gets integrated with Triptease

Triptease is a company that develops smart tools to amplify the number of direct bookings at hotels. They solely believe that uncommissioned direct bookings are the best type of bookings a hotel can have and that no number of such bookings can ever be enough for a hotel. For eZee, carrying such a notion and working behind it makes Triptease the best company for such an alliance. Due to this alliance, eZee clients will be able to access all the powerful tools made by Triptease in order to augment the number of direct bookings.

eZee have always believed to be agile in order to provide the best solutions to the hotel industry and for that, they would willingly go to the length and breadth of all the possibilities they would catch along the way. Such an integration with Triptease is just an example of the steps they are willing to take for the betterment of the hotel industry.

Contact us to know more about the integration.

Like us on FacebookFollow us on TwitterConnect with us on LinkedIn

IRD regulations for Nepal coming soon in eZee NextGen

Surat, May 25:We have developed regional compliances for hotels in Panama, UAE, Oman, Iceland and many more countries. In the same lines, we’ve been working on compliance with Inland Revenue Department (IRD) Portal of Nepal. IRD is responsible for the administration of taxes such as value added tax, income tax, and excise duty. They work to promote a fair collection of taxes from businesses and citizens in Nepal.

Considering the hospitality sector in Nepal, when any hotel receives payments, voids transaction or takes a reservation, the revenue generated is to be updated to Nepal government.
On that account, the hotel software that they use must be able to do it automatically whenever a transaction takes place.
eZee’s on-premise solutions, hotel PMS eZee FrontDesk and restaurant POS eZee BurrP! are in the process of upgradation in a way that helps hoteliers in sending the required details to the IRD portal.
IRD regulation - Nepal, coming soon in eZee NextGen
With our regional presence in Nepal through our channel partner, Hitech, we are considering the most fundamental to most complex requisites to help the industry in IRD compliance.

We have already redesigned the tax invoice, item wise reports, and audit logs especially to meet the requirements of the IRD regulations.

Complying with the IRD regulations has few benefits mentioned below:

  • We’ll be getting certification from IRD, which means that our solutions are approved by the Nepal government.
  • Data security is optimized. So, chances of any data leaks are eliminated.
  • Security concerns related to the restaurant, hotel or chain of hotels are also taken care of.
  • Our solutions are integrated with IRD portal which enables quick data sharing.

Additionally, the IRD regulation requires all the hotels to keep their data servers in Nepal, even if the hotel is having its branches out of the country. This way, hotels in Nepal under IRD regulations will definitely prosper and won’t have to do all the stuff manually by using eZee NextGen solutions.

When any hotelier or restaurateur uses eZee software, they just need the credentials to log-in and this way in a single click, the daily revenue details are sent to the IRD via our on-premise PMS and restaurant POS system itself. So, costs incurred on sending the reports via a representative is eliminated.

We’re always on our toes to meet the changing requirements of the hospitality industry. IRD is one such compliance that we need to adhere by, for our users in Nepal.

Get in touch with our 24×7 live support to know more about IRD certification.
Interested in implementing eZee solutions for your property?
Reach out to our sales team to take it ahead.

On-premise PMS eZee FrontDesk On-premise restaurant POS eZee BurrP!

eZee gets a new CTO: Transformation on its way

Chief Technology officer. This designation itself expresses that the personage leading this position would be subjected to scientific and technological aspects and governance in an organization.

For a tech-pro company like eZee- living and breathing technology; position of CTO is a vital rank in itself. Hence, choice of a successor would affect company’s technology strategy and become a deciding factor in upcoming growth and development plans. However, with technology transforming everyday, technology officers are expected to develop and implement ingenious strategies. Consequently, aligning these plans with organizational goals is what a technology leader does best.

The Big Announcement

On the morning of 25th March, a general assembly was called at eZee. All eZeeites gathered with a dash of surprise and wonder on their faces. As zero hour approached, Aeijaz Sodawala, CEO of eZee started addressing the audience. And during discourse, in presence of all employees, Vipul Kapoor declared name of his successor, that is, Harshdeep. He announced that Harshdeep Khatri will be Chief technology Officer to lead tech innovations at company.

After 9 years of dynamic leadership on various technology frontiers in eZee, Harshdeep Khatri will now officially rise to mantle of CTO of eZee Technosys: the company constantly innovating with breakthrough technologies.

After effects: Reactions. Cheers. And Congratulations.

eZeeites rolled out red carpet for Harshdeep, new CTO. Fondly Known as HRK in entire eZee, people know him as a master of converting theoretical concepts in reality.

This decision has come on a very right time, when eZee is going for a next level growth and expansion plan. Appointment of new CTO will open up a whole new dimension of growth in terms of technology.

Today hundreds of users are using eZee’s cloud based hospitality solutions. We are growing exponentially in terms of customers, users, partners. In that case, major challenge is to control technology to sustain this massive growth. We are enrolling and serving a mighty number of clients with each passing month. Summarily, we need solid optimized products along with strong and skilled teams of engineers to be in the service of such high volume of live users. As a leader Harshdeep can bring in same vision in entire team and deliver ultimate user experience.

New CTO is totally equipped with all expertise to manage products on a larger scale. Dynamic in nature, Harshdeep always goes that extra mile. People know him as a leader with example. A unique trait in his personality makes him go to the depth of puzzles, execute from various perspectives, and then design a solution that fixes solution forever.

What lies behind co-founder’s discovery of successor

Vipul has certainly got some plausible arguments on why he put seal on HRK’s candidature. “He is very good at implementing different concepts of technology, concepts that are complex in nature.” he said. “Theoretically existing concepts too require research of applicability. And I am confident that Harshdeep contains that grit and can certainly take eZee solutions to the next level.”

Enlightening further with wisdom about CTO and accountability that the designation holds, Vipul shared, “One has to be a team player, one has to run large teams and numerous products. A CTO works with everyone, works on every technology. Therefore, an understanding to gel with everyone is a must. Talking to team, dealing with their daily affairs, requirements, questions, challenges, and career aspirations is a critical and essential skill a leader should possess.”

Aeijaz Sodawala, CEO of eZee welcomed new CTO with ultimate gratitude. He said, “I particularly thank Vipul for bringing about succession plan and eventually select Harshdeep. I welcome him and offer complete cooperation and assistance to him in execution of new ideas and new technologies that make eZee solutions even better. “

Hitesh Patel, co-founder and Managing Director of eZee expressed delight on decision saying, ”Harshdeep has played an exceptional role as a Head of Cloud technologies in eZee through a challenging period of technology transition. His proven track record of successfully leading cloud based products assuredly makes him a perfect candidate to be chosen for position of CTO to lead technology advancements at eZee. I am happy to see him at this position today.”

Throwback: A look into the flashback

To sum up Harshdeep’s journey in eZee, he went from a junior programmer in 2008 to Head of Cloud Technology by 2015 and now Chief technology Officer in 2017.

He is known for massively bringing down scheduled downtime from 2 hours to 2 minutes during the release of new versions of eZee cloud solutions, and he heads towards 0 downtime now.

As an interface programmer, Harshdeep worked with desktop based technology in initial days. Foreseeing potential of cloud platform, eZee went ahead to build a cloud based service segment. Harshdeep took over research and exploration part to evaluate viability of cloud platform in eZee solutions.

He researched on what technology to implement, which infrastructure to use, thenafter leading the team, he kick started production of cloud based hotel PMS eZee Absolute. Going forward, he commenced development of other cloud based products like eZee Reservation booking Engine and eZee Centrix Channel Manager. He closely supervised minutes of software framework, architecture, development, deployment, support, troubleshooting and everything concerning those solutions. As a result, we could build robust solutions and are able to support hundreds of live users using them.

And yes, eZeeites had to say this

The way forward

In a product based company like eZee, position of CTO can prove to be challenging. Not only the technology but hardware, infrastructure, devices, databases, live users, support, teammates and every peripheral that one can imagine emerges as a challenge.

How innovation comes into play? You come across a tech advancement such as Machine Learning, and you think about how can you use it to make your own products better. What new feature or adoption of which new mechanism can make it easier for your users? Well, that’s how a Technology Officer can lead and build a technical masterpiece that facilitates every user.

“Operating in domain specific company operating in hospitality industry, leaders cannot do without sound knowledge of industry. Ultimately, why we develop hospitality solutions? To solve hoteliers’ daily management troubles and help them run their business more effectively. Until and unless you understand their needs, what their guests demand from them, you won’t be able to build a right software. That’s another skill set you require.” says Vipul Kapoor.

One must be strong and ready to build and sustain massive IT infrastructure, millions of live users, and ability to support them, in order to go to the next level.

A technology officer observes and analyses changing industry trends and advancing technology spectrum. In order to maintain numerous product mix altogether and handling such large teams, a CTO must be equipped with dynamics to adopt new technology and fundamentals. To drive growth, one needs to acquire skills; have unique approaches; listen to customers, partners, team players, collect feedback and work accordingly.

eZee and opportunities: A promise kept forever

Here at eZee, we have always offered utmost assurance to high performing talent to be recognized and brought to right place. In upcoming time, we are looking for more talent. We shall observe and create platforms and opportunities for them. Right talents always find matching challenges and responsibilities at eZee.

Best example of rewarded talent is CEO Aeijaz Sodawala himself. Aeijaz went from a support engineer to achieve CEO position eventually. And now, starting from a junior programmer to reaching CTO rank, Harshdeep has certainly raised the bar higher with this remarkable achievement.

Notably, in eZee; every talent gets equal exposure and a chance to grow like never before.

Endnote

Meanwhile, the new CTO sends out an energizing message, “We are ready with all new plans and goals to be best in technology. We are at a place where a single person plays multiple roles. Together we can work on everything what we are and can be best at. Our strength is strong portfolio of various products. Therefore, we will be focusing more on providing flawless user experience and building trust factor.”

To which eZeeites respond, ‘It is big time to stand with new CTO. We shall march forward and thrive together. Whatever we do and whatever we develop, our sole aim would be unanimous – to provide best technology to all hoteliers worldwide.’

As an eZee customer, you are never alone: Read our tale of perseverance

Communication is the most important tool for any association to flourish. Right? Well, not completely. ‘Right’ communication along with persistence is the key to make yourself hear loud. This very thought has been instilled into each and every team member at eZee, helping them to tie the loose ends at every situation.

This month we have another praise worthy incident from our Cloud Deployment Engineer- Parth Pol, who successfully put forward an incredible example of diligence and patience.

tinypng_outlook-edited

Last month, for a particular date, it was found that we had requested to update Stopsell on Premium Room for a property. However, while updating Stopsell on a leading OTA we got an error because of some server problem from their end. As a result, the Stopsell did not get updated and we received an overbooking.

As a testament, Parth sent the XML log to them stating the error that we received and the eventual consequence.

tinypng_blog -image-snap

After few days, their representative got back to us via mail saying that they are willing to refund the money, provided we tried to update the Stopsell at least “3-4 times” after getting the “blank response”.

Parth sent the screen-shot of our multiple attempts to the representative who further forwarded the issue to their NOC (Network Operations Center) team. There was no reply for many days, but Parth continued with the follow up. It took nearly 22 days for their NOC team to reply that there was no issue with their server on that particular day. In short, it was implied that there will be no case of refund in the picture. Still determined to get the issue straight, Parth replied that if the server was up then why we did not get any response from sever!

To fault anyone at this stage would have been pointless, but they showed us red light with a reply- “This is not an issue from our end.” Parth did not let this go easily. He mailed the “blank response marked in red” again and asked to find the “loophole” at their end. Also, if their server was alright then they should pass the XML logs for the same. It seems Parth had the foresight to know what would work because next day we got a call from them confirming that the refund process would be initiated. Parth relentlessly followed the case for a month and got the end result in our favour.

We have dabbled in many complicated issues over all the years, and like always, our specialized team members ensure that they are determined and equipped enough to stand as a unit with our guests whenever the need arises. While we soak in the glory of this commitment tale, our team is gaining momentum and getting ready to take up another issue.

Because, at the end of the day, all this is for a higher purpose— 100% customer satisfaction.

The time when eZee set a new benchmark of client satisfaction

When we consent our services to any guest, we encounter people from all walks of life. Some motivate to push the envelope, some shower affection, while some leave behind a story to be shared with everyone. We take back something from each experience because these multifaceted guest feedback give us the opportunity to contribute more and feel stimulated by the end of each project.

Mr. Walter, Manager at Youth Hostel Los Amigos, Guatemala, recently shared his experience of working with us. This is one tale of fine workmanship which we would like to visit again and again. When anybody mentions customer support, we expect services within the line of duty. Thanks to our customer support members, we succeeded to offer much more than usual support in the case of Youth Hostel Los Amigos.

cl3

There was a time when Mr. Walter had a major database management problem because of machine breakdown at their end. His property was live, but there was problem with server file on the local machine. This could have incurred significant losses to him. It was almost past midnight when he approached one of the eZee support team members. Our support executive not only merged the space between professionalism and comfort, but also worked non-stop for more than 12 hours with Mr. Walter to fix the problem that was affecting the overall functionality.

In his own words:

Since there is not much space left to write about the support executive, I will take this opportunity to say that one member of eZee support team is the best i have ever encountered as far customer service is considered. He was with me for more than 12 hours supporting me and figuring out what I could do to fix my problem. If it wasn’t for him, i would’ve had many many more losses and guests would’ve not felt satisfied. I would truly give him a medal or an award for best employee of the century! There is so much more that i want to say and i know it’s been a while since they helped me out, but i promised I would leave a review because of all their professionalism and skills. A big thanks to all of you in eZee support team, you are all great!!

Amigos
Mr. Walter
Manager
Youth Hostel Los Amigos, Guatemala

A message like this reaffirms your believe in dedication and commitment. There can be hybrid shades of thoughts once you jump on the field to fix a particular problem, but what matters in the end is your ability to establish your expertise and conjointly define a human empathy that will shine through.

The experience with Youth Hostel Los Amigos has been a rewarding one, but the final toast has to be raised to the zeal with which we continue to move ahead. After all, satisfied guests are always the happy ones!

New CEO’s first e-mail to team eZee

Post announcement of the of being the new CEO of eZee Technosys here is the first email that our new leader emailed team eZee.

From: Aeijaz Sodawala
To: all@eZee
Date: 14/12/2015
Sub: Re: New CEO eZee Technosys Pvt. Ltd.

I sit here today, with a new designation “CEO, eZee Technosys”, overwhelmed by the terrific news, all I can think about my journey till here which I can sum up in just 3 lines by Robert Frost-

Two roads diverged in a wood, and I—

I took the one less traveled by,

And that has made all the difference.

I took the path not taken and today as I am embarking on this new journey I want to give you a little more insight about me and share my ideas for the future of our company.

Unlike many of my fellow mates, after graduation I didn’t take the next flight to other countries and get a monotonous 9-5 job that I would have hated; instead, I pursued my passion of business development.

I remember that night back in 2007, I was sitting on my desk with a friend and discussing regarding our future, and right then I started my research and came across eZee Technosys, that precise moment was the moment of impact in my life. The more I researched about this global hospitality solutions provider, the more certain I became about my decision. It seems like just yesterday when I came to the cabin of D-113 for the interview with Hitesh and Vipul, where Hitesh was talking to me while Vipul was busy on the laptop interacting with a client. That is what strikes me even now, Vipul is still working with the same energy that he had 7 years ago which is not Vipul’s energy but it is the energy of eZee and it is contagious. I too caught it very soon and every day I see that energy shared by each member of eZee.

It is an incredible honor for me to lead this dynamic team of very talented individuals like yourself and serve this incredible organization.

Over the time, you will notice many changes in the company, however, I assure you that our core values would remain the same. We have always provided the most innovative solutions to our clients and we will continue delivering  the best. I have said it before and I will say it again we can only progress if our clients are truly satisfied with our service. In the upcoming future, our core focus would be working on bringing customer delight and offering them the best user experience possible.

To achieve this goal, I need each of you to contribute passionately, put your best efforts on the table and have fun with your work. Do remember without the passion there will be nothing that can drive you and without you, there will be nothing for me to drive. I know I can count on you and together we will definitely take eZee to incredible heights. Once again quoting Robert Frost-

But I have promises to keep,

And miles to go before I sleep

One last thing, just to remind you that at eZee we have always welcomed new ideas and I am eager to learn more about your new ideas for eZee’s bright future.

My doors are always open for you.

Aeijaz.

Team eZee welcomes new CEO with a small gift

On 7th November 2015, during eZee’s 10th Annual General Meeting the Co-founder of eZee Mr. Hitesh Patel announced the shuffle in Executive management with the appointment of Aeijaz Sodawala as the new CEO.

After 7 years in progressive leadership roles under the top management, most recently as COO, Mr. Aeijaz Sodawala will officially step up to the role of CEO from January 2016.

When our new CEO might have learned about the big news, he must be feeling something like this

Reaction to announcement

Image credit: Giphy.com*

Aeijaz joined eZee in 2008 and since then he has an upright track record of working closely with every department in the company, playing a significant role in evolving the company’s framework. Including the former CEO- Hitesh Patel, the entire board unanimously selected Aeijaz to succeed Hitesh as the new CEO, while Hitesh will move to his role of Managing Director.

At eZee’s 10th AGM, we all witnessed Hitesh passing down the leadership to Aeijaz

Passing the legacy

Post announcement, some words by eZee board members.

hiteshpatel

Under his supervision as the COO (Chief Operating Officer), eZee’s caravan has increased to more than 110 employees and still counting. His future plans include putting maximum emphasis on enriching the client experience while boosting workplace environment and building the team spirit. The change in leadership is also expected to result in a momentous global expansion of brand eZee along with a substantial growth in company revenue.

Future Opportunities

Some inspiring words from man of the hour: Mr. Aeijaz Sodawala

aeijaz_team

aijazSodawala

*Please contact us if there is any issue about the image.