All posts by Manasi Shah

eZee Gets Awarded Booking.com Premier Connectivity Partner Badge for 2021

Every milestone is the first step to achieve greater success. With the same spirit, 2021 is going to be a new wave of achievement for eZee as it becomes a Booking.com Premier Connectivity Partner for the second consecutive year. 

Booking.com is one of the world’s leading digital travel companies. Every year the company recognizes its connectivity partners under the ‘Premier’ tier. eZee, over the past few years, has continued to meet all their goals and once again been rewarded with the badge.

eZee has been closely working with Booking.com to offer its customers complete and efficient services. It has always considered the industry’s slightest needs and fulfilled them with their cutting-edge technology solutions. 

On this note, Anuja Bhosle, Connectivity Business Partner Manager at Booking.com stated, “eZee has consistently exceeded the expectations of our Partner Program and has been one of our top connectivity partners. They are quality-driven and have great customer and support services. The entire team of eZee has been actively working towards achieving and maintaining our Partner Program goals for both technical and commercial pillars.”

eZee’s recent alliance with Yanolja, the #1 cloud-based hospitality solutions provider in South Korea, has solidified its technologies even more with its upcoming introduction of the Y FLUX solution. This has not only made eZee to the Premier tier but has also aced its performance in major categories like product quality, business value, property performance, and engagement.

Excited about this accomplishment, Harshdeep Khatri, the Chief Technology Officer at eZee expressed, “It marks a delightful moment for us to be honored as the Premier Partner for 2021. This gives us a positive strength to work even harder and deliver the best technology solutions to the industry. Being recognized for the second time in a row throws light on the hard work our team gives to bring in such power-packed recognitions. I thank each one’s contribution to have us awarded with this excellent honor.”

eZee consistently focuses to recognise the different needs of its customers and has always put forth the best through its innovations. The new partnership leverage between eZee and Booking.com will bring higher opportunities for properties using their services and new ways to attract bookings. The company’s ingrained expertise in the hospitality industry has helped them establish their presence across the globe to become the clear #1 cloud-based solution provider within the next two years.

Digital.com Recognizes eZee Absolute and eZee Reservation as Best Hospitality Software of 2020

Digital.com, a leading independent review website for small business online tools, products, and services, recognized eZee Absolute and eZee Reservation as the best software of 2020. 

The company believes that in order to find the best hospitality property management software options, it is essential to focus on the key criteria that most companies use when choosing the ideal solution. 

On that note, eZee and other hotel tech vendors were required to provide tools that simplify collaboration between staff and management. Their study also examines solutions that support the integration of marketing tools, such as global distribution systems (GDSs), and online travel agencies (OTAs). Additional qualifications include reporting tools that extract and analyze data on occupancy, housekeeping, revenue, and more.  

eZee Absolute by eZee Technosys falls under two categories of Digital.com- the Best Hotel Management Software of 2020 and the Best Hospitality Property Management Software of 2020

This is a comprehensive cloud-based hotel management software designed to automate hotel operations, of the front office, back office, billing, reservations, maintenance, housekeeping, and marketing. The solution is ideal for all types and sizes of accommodations, including guest houses, hotels, serviced and boutique apartments, hotel groups, and motels.

eZee Absolute can be further integrated with a booking engine, channel manager, and an online restaurant POS software to provide a comprehensive solution to the hoteliers. 

Talking about eZee Reservation, it falls under the category of the Best Reservation Software of 2020. This is a booking engine software that works on any device and lets customers book rooms directly from the hotel website. 

The system uses a smart chatbot to guide customers through the booking process, answer questions, and alert them about the special deals. Further, by integrating it with the channel manager, businesses can update their social media, third-party booking, and vacation rental sites with just one click.

These and various other solutions of eZee are recognized by top industry leaders like Booking.com, TripAdvisor, SoftwareSuggest, Capterra, Crozdesk, and more. 

Digital.com evaluates such top solutions based on several factors like – staff management, marketing tools, and reporting capabilities. Its research team conducts a 40-hour assessment of over 80 companies from across the web. Making my way through it, we are honored to be on the list. 

Cheers to the good work team eZee and thank you for the appreciation Digital.com, we are pleased to receive these awards. 

A look back at 2020

2020 was a year full of technology – development, innovation, and adaptation. But, there’s a lot to be thankful for!

This year started out like any other but, turned out to be worse than a nightmare for the hospitality industry. It led everyone to set different strategies, adopt new plans, and survive the market. With welcoming the new year, to can’t wait for it to pass by, we have now come to its end. And, we’d like to take a moment to thank our biggest supporters, YOU!

If I’d ask you to describe 2020 in one word, I’m sure you would say – challenging. However, despite the hardships, we still had a busy 12 months, standing by your side, to overcome the obstacles.

For us, it was a year where – We Came. We Saw. And, We Conquered!

Our expertise made us plan long term recovery goals for ourselves as well as our end users. We delved into our data, spoke with our customers and partners, understood their difficulties, and brought in solutions fit for their requirements. It has definitely been a transformative year for the industry, but we all made the most of it by adapting to the new normal. 

2020 made us realize, we had to slow down on production because our family (clients) needed us now, more than ever. With our finest sweatpants on, we learned:

  • Work from home was our new office.
  • Virtual meetings were on our to-do list.
  • Contactless solutions were the top pick. 
  • And, varying guest expectations was the new in. 

Well, we must say, we never left the hands of our partners and users on the empty streets. (We were there, then, now, and will always be, for them!) 

As many businesses experienced a loss, failure, and downfall, we knew it was time for us to open up the buried books down the table. This year we focused on user experience, stability, contactless services, modern solutions, and new goals for 2021. 

Check out some of our inescapable highlights:

  • One-stop solution for free resources

We believe the hospitality industry has a lot to offer and take care of, so we brought all the essential trends and practices in one place, making it easier to download and access at your convenience. Ready-made COVID19 webpage, COVID19 Guidelines for the hospitality industry, business performance report, revenue management, N number of templates; we’ve covered it all for our industry here.

Wide range of free resources eZee offers.
  • New and improved integrations

Digging into the facts, we realized, the hospitality industry faced several obstacles in data management, which affected customer experience and staff productivity. eZee brought its centralized platform on the table – Open API for third-party hardware and software applications to integrate with its solutions. This Open API vastly streamlines hotel operations and user experiences. More than that, it enables better data sharing capabilities between hotel management applications, by improving communication between and across all departments.

eZee's Open API integration for third-party hardware and software applications.
  • Encouraged contactless solutions

Earlier, going digital was a luxury but now, it has become more than a necessity. 2020 forced everyone to adopt contactless customer services, for safe business practices. Here our cloud-based hotel PMS, offering contactless solutions since 2017, was the top pick for many. Addressing their evolving needs, we spread our hands to the F&B industry, making our restaurant POS software contactless too.

Contactless solutions for hotels and restaurants.
  • Set eZee Panorama in motion

Despite the hustle-bustle of the pandemic, we never stopped catering to the requirements of our customers through our cutting-edge technologies. On the 74th Indian Independence Day, in the presence of top industry experts, we expanded our existing technology solutions, by virtually launching eZee Panorama, a website builder solution, designed for hotels and restaurants. This comes with a dedicated website designer, a DIY option to make edits, freedom to select from an array of expertly crafted templates, and much more; all at an affordable cost.

  • Made long term plans

You cannot turn your dreams into actions unless you have a plan. And, this year helped us brainstorm to set some vivid future goals. Together with our parent company Yanolja, we are working on our most awaited solution Y FLUX, a completely automated hotel management platform. The Y FLUX solution will revolutionize the way hotel businesses are conducted, which is perfectly suitable for the post COVID-19 era. 

In addition, we are revamping our PMS product entirely with the latest technology stack, where we aim to provide the next level of user experience and simple workflows with optimum speed. 

We are also working on our revenue management tool – “eZee Mint,” which was a missing piece in our offering. It will help hotels drive better revenue with minimal interactions. Parallel to this system, we are also coming up with revenue management services backed by experts and online listing management that would enable hoteliers to enhance the property’s online presence across OTAs and meta-search engines.

With new and enhanced products in the pipeline, we are not only opening the path towards a better customer experience but also making our products feasible for the larger segments.

eZee shares business goals till 2022.
  • Rewards from the top industry leaders

It was a year for survival of the fittest. However, we retained our position by earning several recognitions from top industry leaders. And, we could make that possible because of you and your unconditional support. With our whole heart, we are grateful to you all for giving us wonderful feedback, sharing your success stories, and loving our solutions like always.

Rewards and recognitions from top industry experts.

Thank you for growing with us

Today, having a family of more than 22K users and 200+ partners worldwide gives us a sense of trust, togetherness, and joy. We are growing and we are doing that with all of you.

The year was rough, but it’s not going to last forever. We are getting back on our feet and so are you. We have less words to thank you for that, as we know and we have seen this through – it really takes a lot of strength to bounce back. Together, let’s wash away the bad memories and welcome the coming year with new aspirations.

Adios 2020!! What an incredibly wretched evolving year you’ve been. With rising hopes for 2021, let’s grow bigger, better, and brighter!!

How eZee Seamlessly Handled Amazon Web Services (AWS) Major Outage?

The smiling logo of Amazon Web Services (AWS) turned down to be sad on Nov 25th, 2020. AWS, a core provider of internet infrastructure services, recently faced a major outage that impacted thousands of cloud solutions across the internet. This hampered everything from services for web-connected security cameras to software applications.

Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Millions of customers including the fastest-growing startups, largest enterprises, and leading government agencies are using AWS.

This service proves to be a huge support for small to big businesses to simplify their operations, streamline their working processes, and the best cost-effective tool.

What happened at the outage and how strong was the impact?

In the recent AWS outage, a small amount of capacity to Kinesis servers knocked out dozens of services for hours. The impact was so huge that it took a chunk of the internet down with it for almost an entire day. All major cloud-based software apps that relied on AWS for their backend were impacted – from Adobe Spark to Roku, and from Flickr to Autodesk.

In a situation like this, the huge giant, Amazon was continuously working on a way out. However, despite all their efforts, they could bring normalcy to its services almost after 24 hours.

How eZee handled this technical glitch?

It’s not a hidden fact that eZee’s cloud solutions are hosted on AWS servers. Which is why they too faced an impact of this outage having a major hit on one of its product eZee Centrix. This is an online hotel channel manager that allows hoteliers to automate the distribution process and sets them free from the hassle of inventory updates. It is one of the fastest distribution wizards in the entire hospitality industry. To mention, eZee Centrix processes 1K bookings/hour, 30K inventory updates/hour, and 25K rate updates/hour to over 200+ Global OTAs.

Looking at the stats, the AWS outage had a substantial impact on eZee’s solutions as it could result in overbookings, loss of revenue, interrupted transactions, and a bad user experience for many potential guests. 

But, considering the fault tolerance, auto scalability architecture, and vigilant operation team at eZee it made the effect very minimal for its users lasting for roughly 20 minutes. Moreover, the company has several backup servers to rely upon in such cases. So if there is any fault in server 1 (say AWS) all their operations are automatically shifted to server 2 making the downtime very minimal for its end users. 

In conclusion

Over the years eZee’s immense technological caliber has not only made its product performances better but also took care of its enhancement and scalability through the auto release process. This gives their customers a seamless user experience to perform effortless operations.

On the other hand, as most companies were waiting for a statement from AWS on the technical glitch, eZee’s users were able to perform operations without any major impact on their businesses.

eZee Simplifies Integration Hassles For The Hospitality Industry With Its Open API

(eZee Technosys, Surat, September 14 (Mon) 2020) Every once in a while, a new technology, an old problem, and a big idea turns into an innovation. In the same vein, eZee Technosys (hereinafter ‘eZee’), yet again demonstrated its technology prowess by rolling out an Open API (Application Program Interface) for the hospitality industry. 

The Open API will vastly streamline hotel operations and user experience. More than that, it will enable better data sharing capabilities between hotel management applications by improving communication between and across all departments. 

Currently, the hospitality industry faces various obstacles in data management, which affects customer experience and staff productivity. The company also received constant requests from customers and resellers to integrate their solutions with local and global hotel systems. Recognizing the need of the hour, eZee has brought its centralized platform to the table for third-party hardware and software applications to integrate with its solutions. Open APIs, thus, would resolve this pain point at a large extent, and assist hoteliers to make stronger strategic decisions. Beyond that, it will allow them to build a customized tech-stack, based on their requirements, having seamless integrations with eZee’s solutions. 

Harshdeep Khatri, the Chief Technology Officer at eZee stated “Technology is changing its shape constantly. For that reason, it is extremely essential to be plugged into an ecosystem of products to constantly evolve and adapt to modern requirements. We have heard our customer requirements for years and enhanced our solutions accordingly. This Open API is also an addition to that, which is going to increase the integrability of our products and make it easier for the hoteliers to run their business.”

For the hoteliers, the Open API would bring various benefits such as:

  1. Connected hotel systems
  2. Lesser to and fro between various systems
  3. Streamlined and error-free hotel operations
  4. Delivery of better guest experience

Integrations have proven to be game changers for all businesses and industries, especially for the hospitality industry where data synchronization is the most neglected, yet a dealbreaker aspect. Additionally, these integrations, even though unreliable and inefficient, incurred a significant amount. eZee’s Open API works as a one-stop source for hoteliers to request for a suitable API and have their systems integrated with the company’s hospitality solutions within a fraction of time. This bypasses the entire tedious and lengthy process behind integrations, diminishing the need for constant communication between teams; which usually consumed a lot of time, and resources.

Owing to technological flexibility, APIs have now become more user-friendly, skilled, and cost-effective, opening doors to the world of innovative and simpler operations. By means of the Open API, eZee envisions solving the hospitality industry’s challenges faced by stakeholders, from service providers, technology vendors, to distributors. This would also help the company serve a wider customer base with stronger and innovative solutions. 

Presently, eZee has its integrations with over 550+ third-party hardware and software solutions; thereby offering utmost flexibility for hoteliers to select the cream of the crop. It has always focused on staying a step ahead of the game and empowering the hospitality industry with the ability to run a profitable and efficient business through its finest technology. Release of the Open API’s will further strengthen the industry with transparency and better connectivity. 

eZee Joins Hands with HotelOnline, a Leading Revenue Enabling Company for Hotels in Africa

eZee Technosys one of the top leaders in the global hotel technology sphere, with its parent company Yanolja, has come together with HotelOnline, the #1 revenue partner for the hospitality sector in Africa.

Founded in 2014, HotelOnline is a leading e-commerce and digital marketing enabler for hotels in Africa. More than 5000 accommodation providers and F&B business owners across 22 African countries have witnessed an increase in their revenue as well as an improvement in their customer experience with HotelOnline’s innovative technology-driven solutions.

This collaboration between HotelOnline and eZee will empower HotelOnline’s customers to have access to a wider spectrum of hotel and restaurant management solutions, now inclusive of eZee’s end-to-end hotel technology suite; which will further be a significant stepping stone towards the digitalization of the African hospitality industry. The industry will be able to leverage the benefits of eZee’s comprehensive and cutting edge technology solutions coupled with HotelOnline’s expertise in the domain.

Commenting on this paramount milestone, Endre Opdal, CEO of HotelOnline shared, “HotelOnline has been founded with an aim to transform and digitalize the growing African hospitality market. Owing to the expanding tourism industry in Africa, it is going to be imperative for hotels to adopt technology. eZee’s seamlessly integrated technology suite encompasses all the aspects of hotel management, and would be the best fit for the industry right now. We’re sure, this partnership will transform the face of the industry in Africa.”

African tourism has gradually developed into being the second-fastest growing tourism industry after Asia-Pacific, attracting an increased level of interests and investments. Although the industry has witnessed a downfall due to the COVID19 pandemic, eZee and HotelOnline continue to remain optimistic and believe that with proper strategic planning and proactive technology adoption, the industry will be able to make a strong rebound as the market recovers.

Aeijaz Sodawala, CEO of eZee Technosys expressed, ”We share this mission with HotelOnline of empowering hospitality businesses and encouraging digitalization. That motivated us to choose HotelOnline as our partner to contribute to the growth of African hospitality. eZee has been constantly adding innovations to its products to solve the challenges and inefficiencies faced by hotels before, during, and after COVID19, and we’re sure that it would be the driving force behind bringing the industry back to normal. ”

eZee has extended helping hands to the entire hospitality industry during these difficult times through relevant product enhancements and workshops. Their firm persistence of offering top-rated solutions and services have established them as industry leaders. Now, the company is geared up to expand its horizon of technology worldwide through similar collaborations across the globe.

eZee & Yanolja Sow Seeds of Y FLUX GRMS in APAC by Partnering with Bnetworks, the Pioneer of Commercial IoT Solutions in Malaysia

eZee, the global Top 2 PMS provider along with its parent company Yanolja, recently signed a partnership with Bnetworks, a global Internet of Things, to empower Southeast Asia’s hotel industry with cloud-based solutions running on contemporary automation.

Around a year ago, we announced our alliance with Yanolja, a global leisure platform and the No. 1 cloud-based hospitality solutions provider. Since then, we have been actively pursuing collaborations with hardware and software companies which would further solidify Y FLUX, the fully automated hotel management system built on AI, blockchain and IoT.

Bnetworks Sdn Bhd provides comprehensive IoT solutions for smart city, smart living, connected hospitality, and assisted living segments. Its bWave Universal IoT solution is a multiple award winning, locally manufactured and the 1st commercialized IoT solution in Malaysia, that has been leveraged by top property developers and telecommunication partners in the country.

Partnership with Bnetworks will facilitate and support the development and launch of the Y FLUX GRMS, with the hardware components which will be seamlessly integrated with the software applications. Incorporating IoT and smart sensors in hospitality businesses would make them more efficient and reduce their operational costs; aligning with the underlying purpose of the Y FLUX Solution.

The companies would further work together to launch and deploy Y FLUX GRMS in Malaysia and neighbouring Southeast Asian countries as a complete technology stack of software and hardware.

On this occasion, Tharmaindran K. Gannasin, the CEO of Bnetworks shared, “The fact that eZee and Yanolja aim to provide the best to all the stakeholders is what motivated us to go ahead with this collaboration. We are quite excited to be a part of such a breakthrough revolution in the hospitality industry. And we look forward to working with the industry giants and spreading the use of modern technology far and wide.”

And, Andrew Kim, Chief Business Officer of eZee commented, “Digitalization is the need of the hour. With Y FLUX GRMS, our aim is to transform the course of traditional hotel management practices and introduce the best guest experience. This alliance with BNetworks is going to accelerate our expansion, and strengthen our offerings to the industry. This is just a stepping stone which will be followed by many partnerships to expand and enhance Y FLUX’s operational functionalities.”

eZee and Yanolja have had the vision to solve the pain points and inefficiencies in hotel operations as well as disparate technologies. They have now taken the first step to fill this gap through modern and seamlessly synced technology; which will give independence and control to guests, while allowing hotels to have transparent communication with guests in real-time.

Ever since its inception, eZee has been known in the industry for its determination to acknowledge the minutest pain points and bring the best solutions with consistent R&D and innovations. Their deep-rooted know-how of the hospitality industry has helped them establish their presence across 160+ countries serving 22,000+ clients globally.


eZee virtually launches its new product, eZee Panorama website builder for hotels and restaurants

A while ago, we announced the development of its new product – a website builder for hotels and restaurants. We virtually launched the product, eZee Panorama, on the 74th Indian Independence Day.

This innovation of the company is a significant stepping stone to empower the hospitality industry in the current environment. Once again, eZee has proved its mettle of being the best in the industry for providing scalable and reliable technology solutions.

eZee Panorama launched virtually

Since digitalization is the need of the hour, eZee took the launch event online. The company was honored to have industry experts such as Gurbaxish Singh Kohli – President of Hotel and Restaurant Association Western India (HRAWI) and Vice President of The Federation of Hotel & Restaurant Associations of India (FHRAI), Mohan Kumar PK –  CEO and Founder of Turnstone Hospitality, Dharamveer Singh Chouhan – CEO and Co-founder of Zostel, Birendra Singh – Area Manager at Booking.com, and Benjamin Nicolas – Chief Commercial Officer at ZEN Rooms. Hundreds of hoteliers and restaurateurs worldwide were a part of this event. 

On this phenomenal occasion of the company, Aeijaz Sodawala shares, “In this time and age, a solid online presence is a prerequisite. Without a website, it is going to be utterly impossible for businesses to survive. Yet, hoteliers and restaurateurs find it difficult to get the right website in their budget. Therefore, we came up with a simple and affordable solution to all the website hassles – eZee Panorama.” 

The honorable guests congratulated eZee for the launch of the new product. Additionally, they expressed the importance of digital presence in the industry, the evolution of booking practices, and how eZee Panorama is going to be a breakthrough solution to deal with all the website hassles.

Being in the industry for 15 years, eZee is well-versed with the challenges and ever-changing trends of the industry. Ever since technology has penetrated into the hospitality industry, it has transformed the traditional way hotels and restaurants used to operate.

Along with that, the industry witnessed the gradual rise of digitalization, which has been further triggered by this pandemic. During each and every phase of transformation, we have molded our solutions to help hospitality businesses adopt the change with their technology. 

eZee’s consistent determination to assist hotels and restaurants have positioned them as a leader in the industry. At present, our comprehensive portfolio of technology solutions consists of hotel software, channel manager, booking engine, restaurant POS system, guest-self-service portal, review management system, and more.

Maintaining pace with changing trends and customer needs, we will keep on updating their existing solutions and proposes new offerings like eZee Panorama on the table to make hotel and restaurant management efficient and powerful.

What Made eZee’s Sales to Boom in December 2019?

eZee offers a complete range of integrated hospitality software solutions. With profound experience in travel technology, we have mastered the craft of efficient as well as scalable tech solutions.

eZee's sales boomed in 2019

This article will give a small overview on how eZee manages to keep its products at the forefront of innovation. And, why people opt for eZee’s solutions which made it witness double sales numbers.

What did eZee achieve in 2019?

With its constant focus on technology enrichment, eZee does offer regular improvements on all of its solutions. Year on year it has grown tremendously in terms of clients as well as achievements.

Starting from 6000 users a couple of years ago to a family of 10000; our caravan now holds 18000+ happy customers.

Considering technology, right from hotel chatbot to mobile app for hotels, digitized room keys to self-check ins by guests; and online reputation; eZee has covered it all!!

Thus becoming an end-to-end hotel solutions provider.

Counting achievements and accolades, 2019 was a great year for eZee!! Of which, some were:

South Korea’s No. 1 OTA & Hotel PMS Company, Yanolja acquired a stake in eZee.

In addition to that;

Yanolja, collectively with eZee and ZEN Rooms, announced the development of ‘Y Flux, the hotels’ automated future at ITB Asia.

Well, it’s not over yet!!

Apart from this, eZee also achieved:

  • The Highest Quality and Customer Choice Awards from Software Suggest
  • Recognition as a Premier Partner and APAC Top Connectivity Partner by Booking.com
  • Preferred Software Partner of Airbnb
  • Oracle Validated Integration Partner

All these achievements have certainly started to bring a massive breakthrough in the hospitality industry. These, added to our customers’ support would make us the world’s best hospitality tech company.

Accomplishment, new launches, constant upgrades and innovations made up eZee’s 2019. Owing to which, hundreds and thousands of hospitality businesses chose eZee as their technology provider.

But what exactly made them choose eZee?

What made hospitality businesses choose eZee?

TODAY, in this world of technology, guests are getting used to advanced facilities. And so, they’re expecting the same from the accommodations as well.

Hoteliers are now aware of the fact that; in order to take advantage and stand out in the competition, it is important to stay updated with the latest trends in the hotel industry.

Therefore, with the tremendous changes in the taste and expectations of guests, all hotels (small to large) are actively looking into new techniques to offer optimal guest experience.

These upcoming trends in the hospitality industry will help hoteliers like you to improve loyalty and communicate better with your guests than ever before.

eZee being one of the rare companies to offer a complete range of integrated solutions; witnessed that, their products have grown STRONG post alliance with ZEN ROOMS and YANOLJA.

Also, this has tremendously increased the sales numbers for the company mainly because of the enhanced branding and increased exposure in the market. To mention, we have observed DOUBLED SALES numbers!!

Further, in our annual survey this year, we found out the core reasons why hoteliers choose eZee’s solutions because of the following reasons:

  1. All-in-one integrated solution: Hotels and restaurants get everything under one roof with eZee. Besides, our vast expanse of third-party integrations also make us preferrable.
  2. Rock-solid products: Over the years, we’ve made our solutions stable and stronger than ever. Running on latest technology, our products are rock-solid entailing 99.99% uptime.
  3. Effective post-sales support: Besides tech, we’re adept in offering best-in-class customer service. Our users and partners are the most important for us, and we ensure that their experience is the best with our 24×7 live support.

In addition, being ready with various compliances, our solutions meet all the requirements to run in all corners of the world.

What makes eZee better from others?

Even with all of this technological advancement, our best source of innovation has always been our clients. We listen to their suggestions and understand their requirements. This, in turn, gave us great insights into the workings of our beloved hotel-travel industry.

We listen to their suggestions and understand their requirements. This, in turn, gave us great insights into the workings of our beloved hotel-travel industry.

With our easy to use hotel management solutions, we have transformed how hotels of all sizes run their operations.

What makes us stand apart, is:

Our steadfast support system that is available 24 hours a day, 7 days a week via live chat, phone call or email.

Additionally, we offer:

  • Unlimited Training
  • Onboarding and Implementation
  • Dedicated Account Manager

Our full-fledged support center not only provides assistance with troubleshooting, training, and implementation but also client requested enhancements and upgrades.

We are also proud to partner with progressive hoteliers from around the world; that unlocks the next level of profitable growth with the best in class hospitality technology.


To conclude

eZee’s products and services have tremendously helped our clients to improve their hotel operations. It’s not just technology which has become our forte; but also things like:

  • Various FREE resources that‘ll benefit your hotel:
  • Along with this, our experts have written various blogs highlighting real-life examples, case studies and surveys that would enhance in growing your hotel business:

Our aim is, that our clients get the best value for every buck they spend and with each product, they get the best of what technology has to offer in the industry.

South Korea’s No.1 OTA and Hotel PMS Tech Company, Yanolja acquires a stake in eZee

Summary: In the beginning of September 2019, a monumental news enveloped the eZee HQ and the entire hospitality industry. Yanolja, South Korea’s No.1 OTA and hotel PMS vendor acquired a stake in eZee. Both the organizations will be providing fully automated hotel technology to the industry; which will be powered by IoT, blockchain and AI.  

Surat and South Korea, September 20th, 2019:

Yanolja, a global hotel and travel technology group and leisure platform company based in Seoul, South Korea has been in the industry since 2005. Offering No. 1 accommodation booking service, and involved in hotel supplies and remodeling, Yanolja’s hotel technology has been currently serving 8000+ properties across Korea. 

eZee with their all-in-one hotel and restaurant solution, cater to over 13000 customers in 160+ countries worldwide. Based in Surat, India since 2006, eZee have been adept in keeping their solutions up-to-date with the latest technology. 

Yanolja, South Korea's top OTA and hotel PMS company, acquires eZee

Yanolja’s CEO of Online Business and Head of Global Hotel Solutions at eZee HQ
From L to R: Harshdeep Khatri, Hitesh Patel, Kim Jong Yoon, Vipul Kapoor, Andrew Kim, Aeijaz Sodawala

Yanolja had been wishing to expand their business beyond their home country. By acquiring eZee, they have carved a path towards improved technology and expansion to untouched markets; especially APAC region.

What this means for our (eZee’s) employees, clients and resellers?

Both the companies will come together to develop and provide a completely automated hotel technology and bring around a breakthrough in the industry. 

eZee’s expertise in providing cutting-edge solutions to the industry will combine with Yanolja’s proficiency in business development and contemporary products. The industry will witness a turning point in the hotel technology which will not only elevate the guest experience but also cut down the hotel’s operational costs. 

The acquisition will affect our clients and resellers in the following ways:

For our employees: For the eZee team members, this acquisition will bring along an opportunity to work on the latest technology viz. blockchain, IoT and AI. They will collaborate with the industry’s best minds to strategize product innovations and business development. 

For our clients and the hotel industry: Our clients and the entire hotel industry will benefit immensely by using the state-of-the-art technology at their premises, automate their operations completely and reduce their operational costs. This will also lead to happier guests. 

For our resellers: This acquisition will provide a leverage to our resellers through an international platform with industry influencers. eZee’s amplified brand recognition, backed by Yanolja will assist our resellers to sell more and latest products in their regions. 

Adding to this, Yanolja has been endorsed by Singaporean sovereign wealth fund GIC Pte. and world’s leading provider of online travel Booking Holdings, which will give eZee the essential guidance and scope to expand. 

How did this come into the picture: The History

A company started by 2 computer graduate students in a tier-2 city of India, eZee has today proved to be an inspiration for many entrepreneurs and start-ups alike to achieve international recognition and the right platform to showcase their efforts. 

Having been in the industry since last 13 years, eZee have grown steadily by penetrating new markets and segments, enrolling resellers in different regions, establishing relationships with leading OTAs and hotel tech companies along with building online reputation. 

Today, eZee is the No. 2 hotel PMS company in the world, followed by Oracle Hospitality. 

What made Yanolja our right partner? 

Yanolja, who are also the creators of South Korea’s most popular hotel app have their core business areas into providing No.1 accommodation booking service (OTA), and even into hotel construction and publications. 

On the other hand, Yanolja also owns and manages 7 hotel chains in South Korea which gives them the essential exposure towards hotel management practices.  

And eZee had its reasons to go ahead with this transaction:

  • Alike visions: eZee had a vision to become the No. 1 hospitality technology company in the world. Yanolja is the No. 1 travel and hotel technology company in South Korea, with an immediate focus to be No. 1 in APAC region. Their capital, experience, and support by industry leaders would be an ideal match to achieve eZee’s vision. 
  • Expansion to new markets: Yanolja announced an investment in ZEN Rooms, South-east Asia’s expanding budget hotel chain. With Yanolja active in APAC region, eZee will be able to broaden its business to Yanolja-powered hotels and in new markets.
  • Opportunity to work on future technology: Since Yanolja already develops solutions based on latest technology, eZee will get an advantage to work on such future technology, which will eventually give them a better edge over the competition.
  • Right guidance and insights to grow: eZee will get valuable insights into hotel operations and market trends. An experienced team will guide and support them in business growth. 
  • Magnified brand recognition: Yanolja’s brand value and connections to industry leaders will give a boost to eZee’s brand. This will help them onboard higher number of resellers and customers. 

eZee’s existing presence in the APAC region through customers, reseller network and regional office also gave a nudge to Yanolja’s decision. 

What should you look forward to post this announcement?

Kim Jong Yoon, CEO of Online Business at Yanolja will attend APAC Digital Leaders Summit, ITB Asia, and AWS re: Invent, to make a presentation about the fully-automated hotel management platform based on IoT, AI and blockchain technologies. 

In particular, Yanolja will officially announce the global launch of a new hotel automation solution at ITB Asia, the largest annual travel convention which will take place during October 16 to 18 at the Sands Expo and Convention Centre, Marina Bay Sands, Singapore.

Needless to say, the entire industry is about to grow up a notch with these advancements.


eZee is extremely grateful to all its customers, resellers, employees and everyone who were a part of this journey. Their constant support is what has made them reach this pinnacle of their successful business journey.


eZee secure Booking.com’s Top Connectivity Performer Award in the APAC region

This year spring has fueled us with high spirits. We’ve attained yet another momentous milestone. We’ve been awarded as the Top Connectivity Performer by the popular travel titan- Booking.com, which was announced at their Connectivity Exchange event in Singapore.

eZee and Booking.com share a great alliance since a long time. That being the reason, we have been able to collectively put forth remarkable innovations together in the industry.

Additionally, we’ve been acknowledged as a Premier Partner by gaining 60/60 on their connection quality with Booking.com’s API. Owing to the development of our robust channel manager system and offering a stable connection to the hotels; we’ve received a recommendation on Booking.com’s extranet as well.

On this occasion, Eddie Veldhuizen, the Director of Connectivity Partnerships at Booking.com commented,


Congratulations on the 2018 Top Connectivity Performance in APAC, Partner Achievement Award! Ezee’s seamlessly integrated hospitality solutions help our mutual accommodation partners simplifying complex tasks through technology. Your robust products enable accommodations to grow their revenue and to deliver excellent guest experience, which is in line with our goals in Booking.com Connectivity Partner Programme!

eZee's Award by Booking.comn

On receiving this award, Vipul Kapoor, the Co-founder of the company says, “This award certainly symbolizes our employed efforts in providing the best to the industry and helping them overcome their challenges in conducting their business. It feels great to be backed by a team like eZee and partners like Booking.com who support you steadily in your endeavors. It’s because of their efforts and guidance that we won this award last year, and I am sure; that we’ll work harder and smarter to achieve this next year as well.”  

Booking.com, that is an expert in its own dynamic has a set of rigorous criteria to rates its connectivity partners. Out of a wide range of criteria, the main ones are as mentioned below: :

  • Connection stability and security of the channel manager,
  • Number of outages,
  • The number of room nights booked,
  • The number of new properties registered by the connectivity partner,
  • The number of APIs connected with the connectivity partner,
  • The frequency of rates and availability pushed by the connected hotels via the channel manager.

Needless to say that we’ve not only met but also exceeded all these and many other prototypes and has grabbed the award of Top Connectivity Performer Award in the APAC region. Winning this award definitely strengthens our rank as a prominent leader in the industry.

With our passionate dedication and constant upgrades in our technology, our customers now witness nil downtime, zero outages along with real-time inventory and rate updates on connected channels through a rock-solid channel manager; which increases their business efficiency.

Being in the industry for more than a decade, we are fully familiar with the fact that the connectivity between different technology service providers is coal and ice of the industry. On that note, with innovative and robust technology we’ve developed a stable and secure channel management system that is recognized as the fastest in the industry.  

We’ve put the best leg forward when it comes to casting the growth of the industry with new technologies. We always tend to stay updated with changing kinetics of the hospitality industry, which leads us to introduce trailblazing products.

Well, this recognition along with many others stands as proof.

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Sealing 2018 with utmost love and gratitude

The year 2018 has been a great year for eZee, filled with exciting new launches and amazing statistics and many interactive events. But now, we have rolled into 2019 and before starting a prolific year, let us draw a picture on everything that we’ve achieved in 2018.

Our endeavors of 2018

Let’s steal the hard work, happiness, and contentment from 2018 and keep somewhere in between the days of 2019 so that the prosperity of last year gets imprinted on this year

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eZee is now 13 years young

This December, we had our 13th birthday and that makes us nostalgic about how a two men attic has now become a bandwagon of more than 200 teammates. For many, 13 is just a two-digit number, but for us, it has been a journey of building something big, beautiful and exciting. Over the years, it has been the voyage of imparting profound legacy and long-lasting integrity.  

Coming to such an eventful milestone, we’re very rejoiced to acknowledge the stretch and strength of our partner network. Today, we have more than 200 partners across the world and collectively we have reached to more than 13000 hospitality professionals worldwide.

eZee's 13th Anniversary

To keep all of this so glorious and grand, we now have more than 200 teammates working behind the veil. It is due to the joint efforts of the entire pack, that we were able to launch two new groundbreaking software and phenomenal product updates last year.

All of this delights us of course, but what is even more exhilarating is our users’ belief in us. Their undying faith has made us extend all our limits and played a big part in making us one of the best.

In the entire course of knowing and understanding the treads and trends of the hospitality industry, today we could not have been more dignified to develop a lineage of 10+ powerful hospitality software.

We are proud to home software that extensively assist the hospitality industry at every length and foot. In the meantime, we also extended our expertise to 100s of hospitality professionals with help of interactive events and expos.

Putting 2018 into a nutshell, we would not be mistaken if we say that we have had a terrific year. We’ve been on a journey that only went uphill.

This not only gave us a wider recognition, but also a clearer vision.

On the closing note, we would like to be thankful to your persistent presence by our side.

In the coming year, we aspire to achieve bigger and become better. For which, we would love to have your hand behind our back.

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A sneak peek into the eZee Premier League

Do you know what is the most loved sport in Asia? It is CRICKET.

It is the game that was originated in Europe, personified by Britishers and worshipped by the Asians and when it comes to eZeeites, the passion remains unaltered. Which is why, every year, this time, we organize eZee Premier League, popularly known as EPL.

It is an internal cricket tournament held every December, bringing together all of the enthusiastic eZeeites to play and make merry.

The eZee Premier League 2018-19

This year, it was no different. We had our first EPL match on 8th December. It was the day when all the gentlemen roared on the field and the ladies were on bleachers, cheering their favorite teams. There were total 8 teams that competed among themselves.

The batsmen battled, the bowlers armed against them and everybody put in their tooth and nail to win the game.

In the end, Master Batters won the game of grit and the game of hearts.

But this was not the end, because the women still had to show their speed and skills. The women’s match took place on 14th of December, the day when the gentlemen took the benches and women howled on the ground. The entire air was filled with fierce feminism. There were 2 teams of women that rivaled for the trophy.

In the end, the ‘Queen of boundaries’ claimed the victory. The entire air was soiled with shien and sportsmanship and the eZee boys could not hold themselves back and chipped in for the second fiery fun match.

But you see, all is well when the end’s well. The champions got their trophy and counters got their part in the game. Later, everyone indulged in eZee’s anniversary celebration with all the fun and glee.

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Coming soon: A CHATBOT at your service

“Alexa. Call my hair-dresser”
“Hey Google, Set the timer of 30 minutes”

Well, we’re sure these you must be aware of what we’re talking about here.

These days technology has been a part of everyone’s everyday lives. And we’ve become accustomed with this technology to such an extent, that we cannot imagine a day without it. The modern technology is pertinently advancing and comforting our lifestyle, business methods, and our routine interactions.

One such outcome of avant-garde technology is – CHATBOT. Better explained as, a chat robot that simulates the conversation with the humans. Keeping pace with the advancing technology and the need of such technology in the hospitality industry, we’re about to include this masterpiece in our zenith dominion of products.

Coming soon: CHATBOTS at your service

Certainly, hospitality is the industry that relies highly on customer engagement. Delivering an exceptional guest experience is what the entire hospitality works for. So to lend you a hand in achieving this aim, we’re introducing chatbots in our booking engine and hotel PMS mobile app.

1. Booking engine chatbot

Generally, your website visitors have queries about the size and type of the room you offer, or the charges on additional pax, about the services you provide, about the deals and promotions you’re running and a lot more. Now, presently they might be dropping you an email or calling you at your hotel to get their queries resolved.

And that’s because they want instant replies to their questions. They want to make fast and right decisions about their hotel booking. On the other hand, while your staff is already occupied with important tasks, it becomes very arduous for them to respond to these questions on time (and of course, with required patience).

In such scenarios and many more, a chatbot in eZee Reservation booking engine can be of a great help. A chatbot can give instant replies to the guest’s queries and complaints without any human intervention. Thus your front desk receives comparatively less number of phone calls, and they can focus more on imparting good experience.

Here are some more benefits of having a chatbot on your booking engine:

  • It is available 24*7. Hence your guests will get a timely response.
  • It saves your valuable time and money.
  • A chatbot can convince more guests to book direct.
  • It stays connected with the guests and thus enhances your guest engagement.
  • It can upsell your hotel’s other amenities too.

Want a chatbot for your hotel?

2. Hotel PMS app chatbot

While soothing your guest engagement, the chatbot in our hotel management app will lighten the burden of managing all your hotel operations, just by a simple voice command. Right from check-in to room allocation to arrival lists to all the tasks which make your hotel management simpler; the chatbot in the hotel PMS app will work as a savior in disguise.

Moreover,

We’re no longer teaching our people to communicate with the system. We’re teaching our system to communicate with the people.

This is just a glance of the forthcoming intelligent technology to aid you with the best ways to manage your hotel and get more bookings. So, stay tuned to be in the know of the industry’s game-changer.

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Migrating to HTTPS: The what? The why? The when?

Surat, Sept 25:

Technology is consistently advancing at a really fast pace. From our login details of any account to our credit card credentials, all the details are collected and processed on the web.

On these lines, the PCI-DSS council mandated that all payment processors and anyone who conducts their business online should move to HTTPS. Now currently, you might be experiencing a wave of migrations from HTTP to HTTPS and a lot of jumble for the TLS updates. But ever wondered, what exactly is the benefit of these updates? And why are they required?

Migrating to HTTPS and TLS1.2 for PCI-DSS compliance

Let us explain you the in and out of this migration.

To start with, what is PCI-DSS?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies which process, store or transmit credit card information maintain a secure environment.

PCI-DSS standards are applicable to all organizations or merchants, regardless of size or number of transactions, that accept, transmit or store any cardholder data. If any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply.

PCI-DSS and hotels

The hospitality industry is highly vulnerable to the cyber attacks mainly because of a large number of transactions.

The hoteliers use to keep card data in several different places: reservation system, third-party partners, the front desk, emails, and card authorization forms – the POS software and PMS (Property Management Systems) software. So, there are simply too many places where card data is vulnerable to theft and intrusions are possible.

Once a hacker has hacked a software application, they can remain logged into the system for days, months or even years, without being discovered. When they are in the system it is not just credit card information that is at risk but also personal information of your guests; such as names, addresses, ID numbers, and passports. All this data is not stolen by hackers only to be used for a purchase, but also to be sold.

In the hospitality industry where very few vendors are PCI certified, there appears ambiguity over being PCI compliant and PCI certified. It is significant for hoteliers to check whether the vendor is certified by a PCI council appointed QSA and not just PCI compliant.

Now, what will happen if the hotels don’t follow the PCI-DSS convention?

If you aren’t upgrading as per the latest convention, following things will HAPPEN:

  1. All your guest’s data is at risk.
  2. Your system or software will be not PCI-DSS compliant.
  3. Your data remains vulnerable to data-breach.
  4. If the data breach happens, your ability to process credit cards will get terminated.
  5. You might have to incur a huge amount of fine.

In a nutshell, being PCI compliant is the only way to avoid unwanted security breaches against your company and customers.

On the same lines, it is very essential for the hoteliers to carry out all the actions required to be a PCI-DSS compliant. Thereby, deliver a secure experience to your customers and make them feel confident about transacting with you. Eventually, security is just another important part of providing a stellar customer experience.

eZee always sets the best leg forward by encompassing solution to each and every problem of the hotel industry under its umbrella. On the same lines, we never compromise when it comes to security. With the prime focus on data safety, we’ve kept on raising security measures from time to time.

That’s why we’re upgrading ourselves as per the latest PCI-DSS certification and working day and night to deliver the most secure solutions in the industry. And worry not, as you’re not alone in this!

Tale and talk of the tackle on technology at Hackathon 3.0

Surat, Sept 5:

Evidently, all companies work hard on putting out their best of the best products for their clients but how exactly do you imagine the ideas in action?

The process goes in the following way-

  1. The management would come up with an idea.
  2. Then would discuss that with the board members or team members.
  3. The Chief Technology Officer would then go back to his cave and start researching.
  4. After coming up with the resources, he would discuss the plan with his entire development team.
  5. The teammates would pour in their ideas and they would all wear themselves out, taking all the weight on their shoulders, working behind the grand project.
  6. And when the product or the update is ready, the sales and marketing team would get busy in promoting it.

Well, that’s usual shebang and everybody does that!!!!

But don’t you think this is all boring? Do you have any other idea to bring out the best of your caliber?
Well, we didn’t just come up with the idea, but we dared to implement that idea… and guess what, the outcome is a BIG BLOCKBUSTER!

Because, in the end, we didn’t only have one big idea but we had SEVEN big ideas for catering the best solutions to our clientele and channel partner network – ideas that help them in the betterment of their business.

Hackathon 3.0 - The Real Headhunter

It all started with the idea of Hackathon 3.0 and the fact that at eZee, we have a single motto that promotes the thought of always learning, always growing. Which is why we have an internal (but exciting) competitions running every now and then, but it wasn’t until Hackathon 3.0 that it finally set the eZee brains on fire and gave out groundbreaking ideas.

Hackathon 3.0 was all about coming up with fresh and innovative perceptions that the hotel industry urgently needs to adopt and considering the fact that eZee has not one but more than 200 CEOs at their headquarters in Surat, finding the loophole and filling it up was the task of the entire eZee team. Hence was introduced the grand competition – Hackathon 3.0: The Real Headhunter.
There were seven teams with seven different innovative ideas. The teams were given around three months to fully develop their concepts followed by the grand finale on 2nd September where all the product and update ideas were put in the limelight.

The seven statements there were worked on, goes in the following sequence-

  1. Common OTA connection layer
  2. Common payment gateway layer
  3. Chat bot for eZee support team
  4. “Update centre” for the Channel Manager
  5. Content Management System for Hotel Websites
  6. Centralized Guest Profile for Chain Properties
  7. API integration of eZee POS systems with Online Food Ordering Portals

The competition was thoroughly judged by the two founders of the company, Vipul Kapoor and Hitesh Patel.
Among all the ideas, the idea of having a common interface for OTAs was considered the best idea and was given the title of the winner of the Hackathon 3.0.

With 1Ninja – the common OTA connection layer, now setting up an interface with any OTA will become even easier and faster.

The idea of “Update center for the Channel Manager” and “Common payment gateway layer” were first and second runners-up respectively. Moreover, the idea of integrating with various leading food ordering portal is already live whereas, the rest of the other ideas are a work in progress.

Whether it takes coming up with such innovative ways every now and then or remaining true to all the traditional ways of the industry, We have always kept our promise and stood forth to cater to our clients. By organizing such big events to encourage these amazing initiatives going on at our headquarters, we affirm our single-minded aim to provide the best for the hospitality industry.

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eZee’s booking engine gets integrated with Triptease

Surat, Sept 19:

Sure, OTAs bring home a lot of bookings but they also entail hefty commision rates on their back. Which is why the hoteliers are not left with much of their collection at the end of the day. Thus, nowadays, they are more keen in receiving a bigger number of non-commissioned direct bookings as for receiving such bookings, they do not have to pay any commision.

The current situation of the hotel industry demands a hotel booking engine that actively works on bringing the greater number of hotel bookings. For that, a hotel booking engine should have more than just regular tools. And to that, eZee Reservation, the most preferred hotel booking engine software in the industry is already intuitive enough to drag the looker till the booking page and confirm his bookings in the first shot. But, in order to make it even more effective, eZee has now integrated with Triptease.

eZee Reservation gets integrated with Triptease

Triptease is a company that develops smart tools to amplify the number of direct bookings at hotels. They solely believe that uncommissioned direct bookings are the best type of bookings a hotel can have and that no number of such bookings can ever be enough for a hotel. For eZee, carrying such a notion and working behind it makes Triptease the best company for such an alliance. Due to this alliance, eZee clients will be able to access all the powerful tools made by Triptease in order to augment the number of direct bookings.

eZee have always believed to be agile in order to provide the best solutions to the hotel industry and for that, they would willingly go to the length and breadth of all the possibilities they would catch along the way. Such an integration with Triptease is just an example of the steps they are willing to take for the betterment of the hotel industry.

Contact us to know more about the integration.

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Humbled and heart-warmed at Goa Food and Hospitality Expo 2018

eZee have once again put forth their wide expertise for the welfare of the hotel industry at one of the largest hospitality trade exhibition, Goa food and hospitality expo. This year the grand exhibition event marked its 6th annual edition and being a noteworthy member of the hospitality industry, eZee belligerently took part at this event and in turn received a much pleasing response from the visitors worldwide.

eZee at Goa Food & Hospitality Expo 2018
At this mega event, eZee were able to connect with many hoteliers and restaurateurs and had one-to-one interaction on the advancement of the hospitality industry. They also discussed how eZee’s technology has been playing a key role in enriching all the big and small practices of the hospitality industry. The Along with eZee, many other hospitality experts presented their craftsmanship at this three-day event in Goa.

eZee have always been active in participating in such mega events. Stay connected to us for more details on such high spirited initiatives by eZee.

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Welcoming delights of monsoon with Annual Picnic and AGM – 2018

It is often said that “all work and no play, makes Jack a dull boy”. But we ain’t Jack, we are eZee and we take fun seriously so, we always manage to have our sweet time to loosen up every once in a while to boost our mastery and efficiency. This can be considered as a secret of our work ethos. This time we went to Pluz Resort for our two-day picnic where we also had our Annual General Meeting.

Work hard to enjoy the leisure;
Play harder at leisure to shine through at your work later

The breeze of a pleasant eZeeness flew through the window panes of all those three buses in which the entire eZee clan had departed on 23rd June from Surat HQ with the playful reciprocation of the thoughts among one another. This breeze of zesty time-out broke the office paradigms and brought all the eZee employees into an everlasting friendly spirit which made this picnic a much celebrated time.

eZee Annual Picnic and AGM - 2018

We had archived our Annual General Meeting along with the picnic this time, which added a new glint to the trip. It was overwhelming to have our prime partner, Mr. Imtiyaz Adamjee, the owner and founder of Hifin Technosys, Kenya. He accompanied us as the chief guest of the meeting.

He celebrated eZee’s prosperity along with us and was equally nostalgic about his journey with the company. His words somehow filled us with a great excitement and we dashed forward gleefully to the rest of the day.

Later to the AGM, we had an intriguing pool party along with rain dance where we had set our spirits waving to the played tracks but, the party had just started then and the clan danced their feet out in the DJ night later to that. This party was then extended to Shaam-e-Ghazal where the poets amongst us poured their hearts out. That day was indeed exhilarating!

On the next day, we started fresh with Yoga and later played exciting games, followed by a photo session. Then we happily ended our trip with the certificate distribution to Workaholics and team members with regular attendance and an amazing lunch gathering.

During all this time while we were busy having fun, the support team kept up the integrity of the promise of round the clock running support to the clients and the partners by working on their respective shifts.
Joy, togetherness, rejuvenation, and thrill – the trip had everything that was anticipated and the memory of the fun times during the picnic will always be celebrated.

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Coming up: Critique by eZee, a reputation management system for your hotel

Surat, June 16: It’s not an unknown fact that,

A golden reputation is more valuable than money.

According to a survey, more than one-third of consumers will not book a hotel room without reading the review first.

Considering these statistics, it’s clear that hospitality industry is highly affected by the reputation online.
From taking reviews on a register (when reviews had a little to almost no significance) to reviews being a decisive maker during purchase, the importance of reviews has revolutionized and grown exponentially in the past decade. Hence it becomes an essential segment to look out.

eZee's Reputation Management System

But we understand that in the thick of operations to handle, you might miss this most important facet of your hotel or it might be getting a tad bit difficult to handle all the reviews coming from different mediums effectively.

By the way, even 53% of TripAdvisor users say they won’t book a hotel if it has zero reviews.

Strained by this, many of the hoteliers either spend a significant amount for managing reputation (which might not be that budget-friendly to some of you) or opt for managing reviews on their own, which can be a tough nut to crack.

Acknowledging this arising need of the industry, we’re coming soon with Critique – an online Reputation Management System to lend a hand in bracing your online presence. A full-fledged, cost-effective system that will cut down your efforts in managing your reviews online.

This is how you will be benefitted by the reputation management system:

  • You’ll be able to collect, track and monitor all reviews received from TripAdvisor, Google, and other OTAs from a single place.
  • You get to keep a track of reviews received from multiple sites and respond to all reviews effortlessly from a single interface.
  • You get the precise assessment of which services are being favored by the guests and which are not. Eventually, you can work hard to serve them better.
  • Through the system, you can carry out sentiment analysis which helps you understand your guests’ attitude while they review you, giving you the crux of the review.
  • Your reviews on TripAdvisor will increase through the TripAdvisor Review Express program since we’re the premium connectivity partner of TripAdvisor.

Basically, Critique – the online reputation management system will keep you updated on the real picture of your hotel in the market, give an idea on your guests’ actual needs, and eventually help you serve your guests better.

Protecting your company’s reputation is an ongoing business process.

Well, this is not the end. It’s just a sneak peek of what we are going to bring in the light. So, grab your chance to expand your online presence and simultaneously expand your business.

Check out Critique, the reputation management system for your hotel to collect and manage your reviews online.

Explore now

(An exciting early bird offer is awaiting you.)

The much awaited eZee NextGen 7.0 is coming soon!

As promised eZee NextGen 7.0 is coming soon at your desk with eye-catching enhancements post a major facelift. You’ll find a completely revamped look and feel of the user interface, giving you the best of both worlds. In this version, our developers have been accommodative of the fact that technical soundness of product is maintained along with the addition of cool accent and flexibility of use.

eZee NextGen products comprise of eZee FrontDesk on-premise hotel management software and eZee BurrP! restaurant POS software. Notably, after going through vigorous brainstorming sessions and planning, we’re coming up with what’s said to be a brand new and remodeled side of our on-premise software. Dedicated efforts, months of planning, and testing were put into it to ensure that that the system is flawless and ready to take on the market.

To enlist some of eZee NextGen 7.0 features:

  • Menu Panel
  • To keep up with widescreen monitors, the Menu Panel will be moved from being at the top navigation bar to the sidebar, letting you use the full width of the screen with ease of accessibility for menu options on the side.

  • Trending Design
  • By implementing the recent designing trends, we have tried to change the look and feel of the software – like enhancing color effects, softening of edges so that it is pleasing to the eyes and comfortable to use.

What’s new in eZee FrontDesk 7.0?

  • 30% Improvement in Performance
  • Necessary optimization has improved the system’s performance by a whooping 30%. The major part we worked on is operational views in the system as well room operation screen.

  • Universal Search
  • You’ll now be able to search for data stored on different pages for varied operation using the universal search feature from the main screen itself. Search for anything from wherever you are, and there; you’ll get it!

What’s new in eZee BurrP! 7.0?

  • Full screen UI
  • Included in eZee NextGen 7.0 on popular demand, you’ll get to use eZee BurrP! in full-screen mode to let you enjoy the features to its fullest.

  • Flexible accessibility
  • You’ll be able to flexibly access the system, making it easy for you to handle your restaurant operations in a simplified manner.

Having a wide customer base of more than 5000 clients, eZee NextGen has been accepted and acclaimed largely ever since their inception. Said to be eZee’s pioneer product, eZee FrontDesk has come a long way with constant innovations, enhancements, and third-party integrations.

All in all, we have worked to bring User Interface (UI) towards a memorable User Experience (UX).

Don Norman, the inventor of the term “User Experience” Former Vice-President of the Advanced Technology group at Apple, formally defined UX as,

Users experience encompasses all aspects of end user’s interaction with the company, its services, and its products.

To know more about eZee NextGen 7.0, get in touch with our sales team.

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VAT in UAE and Gulf: eZee hospitality solutions are VAT ready

With an objective to move towards the vision of reducing the dependency on oil and other hydrocarbons as a source of revenue, the United Arab Emirates (UAE) and other Gulf countries implemented Value Added Tax (VAT) from 1st of January 2018. Implementing VAT in UAE and Gulf countries will have major economic reform, as they have minimal tax systems and no tax on income.

United Arab Emirates (UAE) and Saudi Arabia which had tax-free lifestyle, now have imposed 5% VAT on goods and services. The VAT in UAE will be applied to items like food, water, clothes, electronics, electricity bill, gasoline, phones as well as hotel reservations; with possibilities of exemptions and zero rating for some supplies and incentives for companies operating in certain sectors or free zones. For the VAT in UAE, “VAT is expected to yield Dhs 12 billion in the first year of its implementation and up to Dhs 20 billion during the second year,” Sultan Al Mansouri, minister of economy, told The National earlier this year.

VAT in UAE: eZee hospitality solutions are VAT ready

As the government gets ready with VAT, hospitality industry needs to gear up to comply the softwares with the new tax regime. With the implementation of VAT in UAE and other Gulf countries, we’ve equipped our solutions to comply with the new tax. Hoteliers and restaurateurs in UAE now can levy VAT on the services they provide to their guests.

What is Value Added Tax (VAT)?

VAT abbreviated as Value added tax, is an indirect tax levied on the consumption of goods and services. Businesses and the registrants enrolled under the VAT law need to remit the tax to the government while supplying goods and services.

VAT applies more or less to all goods and services that are bought and sold for use or consumption. Thus, goods which are sold for export or services which are sold to customers abroad are normally not subjected to the VAT.

VAT in UAE and Gulf and the current taxation scenario

VAT is a multi-stage tax which is levied at each step of production of goods and services which involves sale/purchase. For VAT in UAE, the tax levied in a supply chain at each stage and is collected by businesses on behalf of the government and will be incurred and paid by the end consumer. VAT in UAE and Gulf will be applied to taxable goods and services at the rate of 5%. However, basic consumer goods, health care, and education, etc are exempted from taxation.

Here is the tariff range for businesses who can register for VAT in UAE:

Annual Turnover What you can do?
Businesses with annual turnover > AED 375,00 Will have to register for VAT
Businesses with annual turnover over > AED 187,000 and bellow < 375,000 Have an option to register for VAT

Moreover, businesses that provide health and education services can reclaim VAT value from government.
Whereas, failure by businesses to comply with and keep the required records and other information as per the new law will incur a fine.

Sectors under Zero-rated

VAT will be charged at 0% in respect of the following main categories of supplier:

  • Exports of goods and services to outside the GCC.
  • International transportation, and related supplies.
  • Supplies of certain sea, air and land means of transportation.
  • Certain investment-grade precious metals.
  • Newly constructed residential properties.
  • Supply of certain education and healthcare services.

Sectors under certain exemptions

The following categories will be exempted from VAT:

  • The supply of some financial services.
  • Residential properties.
  • Bare land.
  • Local passenger transport.

Impact of VAT on Hospitality Industry

Hospitality and tourism are two of the most promising sectors of the UAE economy, contributing a significant amount to the country’s GDP. To examine the effect of hospitality and tourism industry, it is important to consider several aspects.

UAE is one of the countries in the GCC, ahead of the curve in terms of hospitality investment.
Ordinarily, the development of the sector has always been a priority for the UAE government as it accounts for 51% of overall hotel rooms, and therefore, any negative impact from VAT is a legitimate concern.

The sector has two types of customers, business-to-business (B2B) and business-to-consumer (B2C). It is expected that most of the B2B customers fall into the category of ‘VAT registered business’ and thus the VAT should not have any expensed cost. For the B2C customers, there may be a minor impact as this will only mean that their offering is 5% more expensive.

Currently, hotels already have a 10% Service charge and a 10% Municipality fee to their room rates. Serviced apartments also have a room tax of Dh15 per day for four-star hotels, while Dh20 per day is added to five-star properties.

The industry is ever evolving, with lots of advancements happening every single day, and that, hoteliers will bring in new value streams for the clients to ensure that the tax impact doesn’t become a distraction.

Role of Technology: providing VAT compliant softwares

The hospitality industry is a dynamic environment experiencing constant evolution. Over the years, the industry has witnessed several changes at an unprecedented pace. Applying the latest technology to provide the best services to the new VAT regime in the hospitality sector imposed.

The scope of VAT in UAE is not limited only to tax calculations, it is also expected to change the way millions do business in UAE. From a compliance perspective, businesses that work with automated softwares will need to update their systems with the new VAT laws. If a hotel doesn’t have correct and proven VAT system in place, it may not be able to meet all statutory requirements resulting in incorrect tax calculations.

As a business owner or manager in the hospitality sector, you need to implement a hotel software that gets customized according to changing trends and laws. This will make room for you to focus on running your business and providing better services and compliance with the VAT policies. Also, if you’re an F&B business owner, consider a tool that will assist you to navigate your way through VAT laws.

With the changing tax laws in different regions, eZee solutions are always ready to comply with.
For VAT in UAE and Gulf, our softwares are VAT ready to help hotelier and restaurateur to generate VAT-compliant invoices and reports, it implements tax structure as per VAT requirements and also calculates VAT payables.

To sum up, VAT in UAE and Gulf countries is not just an accounting change, but an overall business change as it affects every business function from marketing to finance. Companies within the hospitality segment should keep in mind flexibility and adaptability combined with a vision of customer needs, and make informed business decisions ahead. Keeping pace with coming changes, our hotel PMS software and restaurant POS system are VAT-ready, ensuring that our users stay updated with the changing tax laws in every region.

Check out our VAT-ready hotel software:

VAT-ready software

Note: All the information given on this page is subject to the notifications passed by GCC.

Here’s our 2017 wrapped up

How to sum up 2017?

2017 has been an exciting year for us with new technologies and innovations, incredible events, festival celebrations and much more. From 6000 to 10,000 active users till date, from product innovations to winning awards, it was an incredible year.

By the way, thank you for being a part of it.
As the year has ended, now is a great opportunity to look back at everything we did in 2017, as we prepare for even bigger accomplishments in 2018.

Here are the highlights from 2017, get ready with your popcorns!

This is our 2017 wrapped up!

What a thrilling year 2017 was!
We can’t believe we managed to achieve so much in just one year. And the best part is that we had so much fun doing it. As we begin in a new year, we’ve resolved to continue innovations and improved technologies for you. To benefit
you, we have a huge roadmap full of exciting features, digitized solutions and more surprises in store.

2018, here we come!

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Celebrations to Witness: Our 12th Anniversary and EPL

We’re delighted to announce our 12th anniversary this month – ‘A celebration of innovation and excellence’.

Set up in 2005 as a small firm looking to cater hotels and restaurants through on-premise solutions, we’ve come a long way now. This marks as a significant milestone for us, owing to more than 10000 happy clients in our kitty in more than 160 countries across the world. Not just that, but these 12 years have witnessed us setting up regional offices in Malaysia, Goa, Madhya Pradesh and Indonesia; as well as establish a well-strung distributor network worldwide.

This occasion was celebrated along with the two-day event of eZee Premier League (EPL 2017-18) – a sporty escape from the routine life.

EPL and  12th Anniversary

The EPL was scheduled on 16th and 23rd of December. On the chilly winter mornings, the players were all set to fire up the ground with their athletic energy. Teams were decided, matches were scheduled, and the audience were all ready to cheer up the players.

The event started with the National Anthem followed by the men’s qualifying matches on 16th December. Winning teams Smashing Sunrisers, Dashing Daredevils, Roaring Lions and Gracious Kings on 16th performed their best and were selected for the semi-final and final matches on 23rd December.

On the account of eZee’s anniversary, the celebration commenced by cake cutting, snacks and photo sessions. The first match on 23rd was the women’s match between The Batgirls and The Superwomen followed by men’s semi-final and final matches. The Batgirls won the match, proving their mettle in the gentleman’s game.

1st semi-final was played between Dashing Daredevils and Smashing Sunrisers; whereas the 2nd one was played between Roaring Lions and Gracious Kings. The audience was captivated with the final match between The Smashing Sunrisers and The Roaring Lions, thus making The Smashing Sunrisers winners of EPL 2017-18.

The secret to our success: The spirit of working together.

The event turned out to be a success with team members getting rejuvenated with cricket, carrom and chess along with bonding with other departments. Over the years, there have been countless of celebrations, events, festivities; and each have been memorable.

We thank all our clients, partners and team members who’ve been an integral part of this journey. With your constant support, we now look foward to a continued trajectory of success.

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GST handling made easier by integration with JioGST software

Since the introduction of Goods and Service Tax (GST) in India from July 2017, then there has been a prevailing confusion regarding GST filing. Businesses as well as hoteliers and restaurateurs are facing a lot of issues in filing GST. To ease out the hurdles faced while calculating or filing the tax returns, there comes a very high need for some process automation which simplifies the filing of the monthly returns.

While our solutions are already GST compliant, we further worked to eliminate GST filing hassles for you whether you own a hotel or restaurant, and integrated our PMS and POS software with GST Suvidha Provider JioGST respectively. As a universal technology provider to hoteliers and restaurateurs, we perceived the challenge you faced in handling GST. Thus, with an practical web platform for tax paying hoteliers like you, we’ve effectively bridged you with the government GST portal.

Even though government has released clear guidelines as to how to manage GST and file returns, tax filing on stipulated deadlines is proving to be arduous job. Nevertheless, in order to comply with the new taxation structure, taxpayers too will need to get equipped with modern tools and tactics to be in line with the nationwide reforms. Manually filing GST returns takes more time, inviting hassles of inaccuracy and increased costs of consultation. Which is why you need to turn to technology for easy filing of GST, which is also cost-effective in the long run comparatively.

Interface with JioGST Software

We came up with GST ready PMS for hotels and POS software for restaurants as a provision to generate data required to file GST. Additionally, while using solutions integrated with JioGST, users can submit GSTR data directly to GST software.

Many of our users have been filing monthly returns with eZee PMS and and are finding it easier with the system to do so. Their expenses on tax expert has been considerably reduced nor do they have to face any errors of manual GST submission. Our PMS has simplified return filing every month.

As for the benefits of using these solutions integrated with a GSP, you’ll be able to calculate accurate GST. Guest check out speeds up as the need to calculate multiple taxes is no more in existence, with just one tax for you to configure in our PMS. You can get invaluable insights from the analytical reports of input tax credit and your own historical GST data.

All in all, you can provide your guests a precise breakdown of applied GST. Thus, clarity in transaction leads to increased customer faith, deriving a clear idea on the tax they are paying. Moreover, JioGST GSP is nominally priced with additional free of cost JioFi device and unlimited 4G data connection. Thus, you also need not make any hefty investment to utilize JioGST with eZee solutions.

Recently, we conducted a complete webinar on understanding GST and filing returns. Meanwhile, properties in India using our solutions have already successfully migrated to GST ready software versions. Hence, using our solutions you can go forward and run a GST ready business leading to stronger economy.

Check out our GST-compliant solutions and the webinar we did:

GST-ready on-premise PMSGST-ready online PMSGST-ready restaurant POS

More than 10000 happy clients now a part of our caravan

Carrying and progressing with exponential and steadfast growth year-on-year since last 12 years, we’ve now achieved a milestone of enrolling more than 10,000 clients in our bandwagon.

People are the strength of any entity and it so happened that many joined us and we wrote the story of great success.

Starting off and constantly aiming to empower the hospitality industry with cutting-edge technology, we started with developing and offering our flagship product eZee FrontDesk; an on-premise hotel PMS software.

More than 10000 clients join our bandwagon

Being one of the very few to offer a complete package of hotel and restaurant management solutions, we’ve always carried a client-first approach. Providing on-premise and cloud-based PMS and POS systems along with online booking engine and channel manager; we’ve walked abreast with changing technology over the years.

In the first half of 2016, we had successfully crossed the mark of having more than 6000 clients. Down the line, our aggressive marketing strategy has yielded outstanding results with the current focus on developing partnerships at a global level. We’ve our efforts prioritized on lead nurturing and customer engagement with meaningful emails, educational webinars, videos and above all; our 24×7 live support, free unlimited product training and product implementation, which has been the cause of more than 10000 happy clients in more than 160 countries.

Adding to our goal, we also launched eZee Ultimate – a transactional model consisting of a total package of online hospitality solutions. Created with an intention to equip small and mid-sized hoteliers with avant-garde technology and services, eZee Ultimate turned out to be a successful endeavor, thus being chosen by many in the industry worldwide.

Taking a step forward and proving our mettle to be a true technology company, we put forth eZee Absolute app – a hotel PMS mobile app a year ago for Android and iOS users; thus proffering the 4th generation PMS to the industry.

eZee's total hospitality solutions

Understanding and acknowledging the dynamic demands of the industry, we’ve also developed customizations for specific regions globally, thus making our solutions the most preferred of many. Backed by a strong and widespread network of more than 200 channel partners, we’ve managed to establish our presence in all the corners of the world.

Just recently, we also rolled out red carpet for online restaurant POS system eZee Optimus, answering the much needed requirement of restaurant industry.

Ranked 2nd in the list of Most Popular Hospitality Management Software by Capterra, constant innovations, diligent efforts and fresh mindsets have brought us to this niche position in this industry.

Thank you all for your constant support in helping us achieve this milestone. We now look forward to enable more and more hoteliers and restaurateurs with our technology and aim for an increasing number of happy clients and satisfied partners.

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AWS selects eZee as a Standard Technology Partner

Amazon Web Services (AWS) has chosen us as their Standard Technology Partner. This means that we have gained official recognition as an APN Partner through the ability to list our firm in the Partner Solution Finder, and we’ll be where businesses come and find the right APN partner or solution for their requirements. Building a wide scope in product stability, we’ll receive myriad of services from one of the biggest providers of cloud computing platforms, including safe storage services for our cloud-based hotel solutions.

The AWS Partner Network (APN) is the universal partner program for AWS, focused on helping APN Partners to build successful AWS-based businesses or solutions by providing business, technical, marketing, and go-to-market support. As an APN Partner, we’ll have new opportunities to create solutions while seeing a significant growth with the benefits provided by the APN Program. We’ll also be receiving business, technical, sales, and marketing resources from the APN to help enable us to grow our business and better support for the industry.

AWS selects eZee as a Standard Technology Partner

As per their protocol, APN Technology Partners provide software solutions that are either hosted on or integrated with, the AWS platform. Being a true tech company, we’ve been providing SaaS-based solutions to the hospitality industry. Always striving to offer innovative technology to the hospitality industry worldwide; we’re now in the list of one of the few companies to offer end-to-end and completely integrated cloud hospitality solutions. As an APN Technology Partner, we will gain access to a variety of tools, training, and support that will enable us to build our solutions on AWS more efficiently.

With this acclamation as APN’s Standard Technology Partner, we’ll receive a wider access to numerous technical training opportunities to support us in strengthening your AWS-based business, as well as other business, sales, and marketing enablement. Therefore, we look forward to more robust and stable hospitality solutions further.

Ensuring top-notch user experience and minimal security breaches through our solutions, we also recently raised our PCI DSS certification level to version 3.2. In addition, our HTTPS secured cloud-based PMS, booking engine and channel manager have been upgraded from time-to-time, all the while taking care of an hassle-free experience for our users while implementing our solutions for their businesses.

Try out our PCI DSS certified and secure solutions for your property and make your operations easy.

eZee Absolute online PMSeZee Reservation booking engineeZee Centrix channel manager

Surpassing the old traditions: Our 12th Annual General Meeting

In a continuous effort to be innovative, our Annual General Meet this time defined a different approach altogether. Instead of the conventional way with growth numbers and stats floating around, it was a fun filled full-day event on 14th October. The event kicked off with a photo session, setting just the right stage.

The strength of the team lies in an individual, and the strength of the individual is in the team.

Insights from past learnings, educational presentation about team building, humorous techno-skits depicting a normal work day, dance performances, stand-up comedy, recognizing the workaholics were some of the major highlights of AGM. The team performances portrayed a different yet refreshing facet of the eZeeites.

eZee AGM 2017

In the second half, eZee’s CEO, CTO and founders gave their respective speeches covering a wide range of topics like company policies, innovations, opportunities, balanced life and fun. Co-Founder, Vipul Kapoor spoke on the tremendous opportunities for eZee in global hospitality market and shared his future aspirations for the company; motivating one and all to bring out their extraordinary calibers.

“Looking forward to see the best of you on the field.” – Vipul Kapoor, Co-founder, eZee

Whereas, the Managing Director, Hitesh Patel gave various insights to perform outstandingly. Instilling new ideas and suggestions, an innovation program is open to everyone for presenting their inventive approach in all endeavors; which was then complemented by the Senior HR Manager, Samarth Ragiwar.

The CEO, Aeijaz Sodawala encouraged one and all to be honest with yourself and build a team spirit to tackle huge challenges, while focusing towards making work more enjoyable and having a balanced working environment. Whereas, the CTO, Harshdeep Khatri asked the team to focus on improving skills rather than working hard on the job.

“You make fortune only if you improve your skillsets.” – Harshdeep Khatri, CTO, eZee

Whereas a few other team members gave a presentation on the spirit of teamwork and motivation to reach acclaimed heights in any field. While one amongst us also spoke on how to control your desires, giving an insightful revelation on known, yet hidden facts. The workaholics with highest working hours and those with regular quarterly attendance were awarded with certificates, as they set up a benchmark to inspire other team members.

The entire event was filled with captivated audiences admiring presentations, innovation fundas from top management and performances under humourous anchoring from the duo – Karan and Amandeep. The event concluded with an awesome solo dance performance on a Punjabi song, awe-inspiring memories and wishes for Diwali and New Year.

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