The smiling logo of Amazon Web Services (AWS) turned down to be sad on Nov 25th, 2020. AWS, a core provider of internet infrastructure services, recently faced a major outage that impacted thousands of cloud solutions across the internet. This hampered everything from services for web-connected security cameras to software applications.
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. Millions of customers including the fastest-growing startups, largest enterprises, and leading government agencies are using AWS.
This service proves to be a huge support for small to big businesses to simplify their operations, streamline their working processes, and the best cost-effective tool.
What happened at the outage and how strong was the impact?
In the recent AWS outage, a small amount of capacity to Kinesis servers knocked out dozens of services for hours. The impact was so huge that it took a chunk of the internet down with it for almost an entire day. All major cloud-based software apps that relied on AWS for their backend were impacted – from Adobe Spark to Roku, and from Flickr to Autodesk.
In a situation like this, the huge giant, Amazon was continuously working on a way out. However, despite all their efforts, they could bring normalcy to its services almost after 24 hours.
How eZee handled this technical glitch?
It’s not a hidden fact that eZee’s cloud solutions are hosted on AWS servers. Which is why they too faced an impact of this outage having a major hit on one of its product eZee Centrix. This is an online hotel channel manager that allows hoteliers to automate the distribution process and sets them free from the hassle of inventory updates. It is one of the fastest distribution wizards in the entire hospitality industry. To mention, eZee Centrix processes 1K bookings/hour, 30K inventory updates/hour, and 25K rate updates/hour to over 200+ Global OTAs.
Looking at the stats, the AWS outage had a substantial impact on eZee’s solutions as it could result in overbookings, loss of revenue, interrupted transactions, and a bad user experience for many potential guests.
But, considering the fault tolerance, auto scalability architecture, and vigilant operation team at eZee it made the effect very minimal for its users lasting for roughly 20 minutes. Moreover, the company has several backup servers to rely upon in such cases. So if there is any fault in server 1 (say AWS) all their operations are automatically shifted to server 2 making the downtime very minimal for its end users.
Over the years eZee’s immense technological caliber has not only made its product performances better but also took care of its enhancement and scalability through the auto release process. This gives their customers a seamless user experience to perform effortless operations.
On the other hand, as most companies were waiting for a statement from AWS on the technical glitch, eZee’s users were able to perform operations without any major impact on their businesses.