When we consent our services to any guest, we encounter people from all walks of life. Some motivate to push the envelope, some shower affection, while some leave behind a story to be shared with everyone. We take back something from each experience because these multifaceted guest feedback give us the opportunity to contribute more and feel stimulated by the end of each project.
Mr. Walter, Manager at Youth Hostel Los Amigos, Guatemala, recently shared his experience of working with us. This is one tale of fine workmanship which we would like to visit again and again. When anybody mentions customer support, we expect services within the line of duty. Thanks to our customer support members, we succeeded to offer much more than usual support in the case of Youth Hostel Los Amigos.
There was a time when Mr. Walter had a major database management problem because of machine breakdown at their end. His property was live, but there was problem with server file on the local machine. This could have incurred significant losses to him. It was almost past midnight when he approached one of the eZee support team members. Our support executive not only merged the space between professionalism and comfort, but also worked non-stop for more than 12 hours with Mr. Walter to fix the problem that was affecting the overall functionality.
In his own words:
“Since there is not much space left to write about the support executive, I will take this opportunity to say that one member of eZee support team is the best i have ever encountered as far customer service is considered. He was with me for more than 12 hours supporting me and figuring out what I could do to fix my problem. If it wasn’t for him, i would’ve had many many more losses and guests would’ve not felt satisfied. I would truly give him a medal or an award for best employee of the century! There is so much more that i want to say and i know it’s been a while since they helped me out, but i promised I would leave a review because of all their professionalism and skills. A big thanks to all of you in eZee support team, you are all great!!”
Youth Hostel Los Amigos, Guatemala
A message like this reaffirms your believe in dedication and commitment. There can be hybrid shades of thoughts once you jump on the field to fix a particular problem, but what matters in the end is your ability to establish your expertise and conjointly define a human empathy that will shine through.
The experience with Youth Hostel Los Amigos has been a rewarding one, but the final toast has to be raised to the zeal with which we continue to move ahead. After all, satisfied guests are always the happy ones!