Chief Technology officer. This designation itself expresses that the personage leading this position would be subjected to scientific and technological aspects and governance in an organization.

For a tech-pro company like eZee- living and breathing technology; position of CTO is a vital rank in itself. Hence, choice of a successor would affect company’s technology strategy and become a deciding factor in upcoming growth and development plans. However, with technology transforming everyday, technology officers are expected to develop and implement ingenious strategies. Consequently, aligning these plans with organizational goals is what a technology leader does best.

The Big Announcement

On the morning of 25th March, a general assembly was called at eZee. All eZeeites gathered with a dash of surprise and wonder on their faces. As zero hour approached, Aeijaz Sodawala, CEO of eZee started addressing the audience. And during discourse, in presence of all employees, Vipul Kapoor declared name of his successor, that is, Harshdeep. He announced that Harshdeep Khatri will be Chief technology Officer to lead tech innovations at company.

After 9 years of dynamic leadership on various technology frontiers in eZee, Harshdeep Khatri will now officially rise to mantle of CTO of eZee Technosys: the company constantly innovating with breakthrough technologies.

After effects: Reactions. Cheers. And Congratulations.

eZeeites rolled out red carpet for Harshdeep, new CTO. Fondly Known as HRK in entire eZee, people know him as a master of converting theoretical concepts in reality.

This decision has come on a very right time, when eZee is going for a next level growth and expansion plan. Appointment of new CTO will open up a whole new dimension of growth in terms of technology.

Today hundreds of users are using eZee’s cloud based hospitality solutions. We are growing exponentially in terms of customers, users, partners. In that case, major challenge is to control technology to sustain this massive growth. We are enrolling and serving a mighty number of clients with each passing month. Summarily, we need solid optimized products along with strong and skilled teams of engineers to be in the service of such high volume of live users. As a leader Harshdeep can bring in same vision in entire team and deliver ultimate user experience.

New CTO is totally equipped with all expertise to manage products on a larger scale. Dynamic in nature, Harshdeep always goes that extra mile. People know him as a leader with example. A unique trait in his personality makes him go to the depth of puzzles, execute from various perspectives, and then design a solution that fixes solution forever.

What lies behind co-founder’s discovery of successor

Vipul has certainly got some plausible arguments on why he put seal on HRK’s candidature. “He is very good at implementing different concepts of technology, concepts that are complex in nature.” he said. “Theoretically existing concepts too require research of applicability. And I am confident that Harshdeep contains that grit and can certainly take eZee solutions to the next level.”

Enlightening further with wisdom about CTO and accountability that the designation holds, Vipul shared, “One has to be a team player, one has to run large teams and numerous products. A CTO works with everyone, works on every technology. Therefore, an understanding to gel with everyone is a must. Talking to team, dealing with their daily affairs, requirements, questions, challenges, and career aspirations is a critical and essential skill a leader should possess.”

Aeijaz Sodawala, CEO of eZee welcomed new CTO with ultimate gratitude. He said, “I particularly thank Vipul for bringing about succession plan and eventually select Harshdeep. I welcome him and offer complete cooperation and assistance to him in execution of new ideas and new technologies that make eZee solutions even better. “

Hitesh Patel, co-founder and Managing Director of eZee expressed delight on decision saying, ”Harshdeep has played an exceptional role as a Head of Cloud technologies in eZee through a challenging period of technology transition. His proven track record of successfully leading cloud based products assuredly makes him a perfect candidate to be chosen for position of CTO to lead technology advancements at eZee. I am happy to see him at this position today.”

Throwback: A look into the flashback

To sum up Harshdeep’s journey in eZee, he went from a junior programmer in 2008 to Head of Cloud Technology by 2015 and now Chief technology Officer in 2017.

He is known for massively bringing down scheduled downtime from 2 hours to 2 minutes during the release of new versions of eZee cloud solutions, and he heads towards 0 downtime now.

As an interface programmer, Harshdeep worked with desktop based technology in initial days. Foreseeing potential of cloud platform, eZee went ahead to build a cloud based service segment. Harshdeep took over research and exploration part to evaluate viability of cloud platform in eZee solutions.

He researched on what technology to implement, which infrastructure to use, thenafter leading the team, he kick started production of cloud based hotel PMS eZee Absolute. Going forward, he commenced development of other cloud based products like eZee Reservation booking Engine and eZee Centrix Channel Manager. He closely supervised minutes of software framework, architecture, development, deployment, support, troubleshooting and everything concerning those solutions. As a result, we could build robust solutions and are able to support hundreds of live users using them.

And yes, eZeeites had to say this

The way forward

In a product based company like eZee, position of CTO can prove to be challenging. Not only the technology but hardware, infrastructure, devices, databases, live users, support, teammates and every peripheral that one can imagine emerges as a challenge.

How innovation comes into play? You come across a tech advancement such as Machine Learning, and you think about how can you use it to make your own products better. What new feature or adoption of which new mechanism can make it easier for your users? Well, that’s how a Technology Officer can lead and build a technical masterpiece that facilitates every user.

“Operating in domain specific company operating in hospitality industry, leaders cannot do without sound knowledge of industry. Ultimately, why we develop hospitality solutions? To solve hoteliers’ daily management troubles and help them run their business more effectively. Until and unless you understand their needs, what their guests demand from them, you won’t be able to build a right software. That’s another skill set you require.” says Vipul Kapoor.

One must be strong and ready to build and sustain massive IT infrastructure, millions of live users, and ability to support them, in order to go to the next level.

A technology officer observes and analyses changing industry trends and advancing technology spectrum. In order to maintain numerous product mix altogether and handling such large teams, a CTO must be equipped with dynamics to adopt new technology and fundamentals. To drive growth, one needs to acquire skills; have unique approaches; listen to customers, partners, team players, collect feedback and work accordingly.

eZee and opportunities: A promise kept forever

Here at eZee, we have always offered utmost assurance to high performing talent to be recognized and brought to right place. In upcoming time, we are looking for more talent. We shall observe and create platforms and opportunities for them. Right talents always find matching challenges and responsibilities at eZee.

Best example of rewarded talent is CEO Aeijaz Sodawala himself. Aeijaz went from a support engineer to achieve CEO position eventually. And now, starting from a junior programmer to reaching CTO rank, Harshdeep has certainly raised the bar higher with this remarkable achievement.

Notably, in eZee; every talent gets equal exposure and a chance to grow like never before.

Endnote

Meanwhile, the new CTO sends out an energizing message, “We are ready with all new plans and goals to be best in technology. We are at a place where a single person plays multiple roles. Together we can work on everything what we are and can be best at. Our strength is strong portfolio of various products. Therefore, we will be focusing more on providing flawless user experience and building trust factor.”

To which eZeeites respond, ‘It is big time to stand with new CTO. We shall march forward and thrive together. Whatever we do and whatever we develop, our sole aim would be unanimous – to provide best technology to all hoteliers worldwide.’

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